ERROR: Entry could not be added.

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , ,

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • 03/24/2019 at 12:45 pm #487868
    Bob
    Participant

    I am unable to add new entries to my database. A coworker added a new entry the other day and was having issues when she tried adding phone numbers or emails. When I went to add my own, I receive the error, “ERROR: Entry could not be added.”

    You recently helped me re-migrate the database, too.

    https://www.dogbizsuccess.com

    Thanks!

    03/25/2019 at 9:17 am #487946
    Steven Zahm
    Keymaster

    @ Bob

    I suspect the database tables and the Connections version are now out of sync. Where the tables you migrated the other day from the same version of Connections or was the old site running an old version of Connections?

    03/26/2019 at 9:50 am #488129
    Bob
    Participant

    From the time difference, I would assume the data we imported is an older version of Connections.

    03/26/2019 at 10:14 am #488130
    Steven Zahm
    Keymaster

    @ Bob

    Ok… then I’ll have to force an internal update process. Please create a temp admin account using this plugin:

    Reply back, as a private reply, with the login link. I’ll take a look asap.

    03/26/2019 at 11:21 am #488133
    Bob
    Participant
    This reply has been marked as private.
    03/26/2019 at 11:59 am #488136
    Steven Zahm
    Keymaster

    @ Bob

    Ok, it appears the primary key ID column is broken on the main table. I suspect it is not set to auto increment like it should be. I suspect that the primary key column in the support tables are also broken.

    I’m assuming you used All-in-ONe WP Migration, correct? Not sure why it did not properly migrate the tables… there really is nothing special or “weird” being done at the database level. It should have move the tables like all the others.

    I can fix this, but I will need access to phpMyAdmin. Login details can be sent as a private reply.

    03/26/2019 at 12:07 pm #488138
    Bob
    Participant
    This reply has been marked as private.
    03/26/2019 at 12:58 pm #488143
    Steven Zahm
    Keymaster

    @ Bob

    Ok, I think this is fixed … several of the tables, the primary ID column was missing the auto increment config.

    Please give it a test adding and editing entries. Let me know how it goes.

    03/26/2019 at 1:10 pm #488144
    Bob
    Participant

    Perfect again! Thanks! I really appreciate it!

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)

You cannot reply to this support topic. Please open your own support topic.