ERROR: Connections must be installed and active …

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • 06/06/2016 at 11:47 am #378563
    Brett
    Participant

    I am all of a sudden getting the following error message on my site:
    ERROR: Connections must be installed and active in order use Connections CSV Import.

    Can you tell me how to fix this?

    06/07/2016 at 10:37 am #378688
    Steven Zahm
    Keymaster

    @ Brett

    Somehow, Connections was either uninstalled or deactivated. You should reinstall ort activate Connections. Here’s the link to the doc page which explains how to install Connections.

    Hope that helps. Let me know.

    06/07/2016 at 10:42 am #378689
    Brett
    Participant

    Hi Steven. I did not uninstall the plugin and am not sure what happened.
    Will I lose all of my data if I reinstall the plugin?

    06/07/2016 at 12:11 pm #378693
    Brett
    Participant

    I tried to install this and got the following error:

    Installing Plugin: Connections Business Directory 8.5.16
    ERROR: Connections must be installed and active in order use Connections CSV Import.
    Downloading install package from https://downloads.wordpress.org/plugin/connections.zip…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. C:/inetpub/wwwroot/wp-content/plugins/connections/

    Plugin install failed.

    Return to Plugin Installer

    06/07/2016 at 12:28 pm #378695
    Steven Zahm
    Keymaster

    @ Brett

    re: I did not uninstall the plugin and am not sure what happened.
    Will I lose all of my data if I reinstall the plugin?

    No, your data is safe in the database. I would suggest speaking with your web host to see if they have a script that automatically removed Connections for some reason.

    re: I tried to install this and got the following error:

    Whatever removed Connections, left the folder WordPress installs it into. WordPress will not install into an existing folder.

    To resolve this, log into your site with FTP.

    Navigate to the ../wp-content/plugins/ folder.

    Delete the connections folder.

    You will now be able to install Connections normally.

    Hope that helps, please let me know.

    06/07/2016 at 12:47 pm #378700
    Brett
    Participant

    I removed the folder and reinstalled the plugin and everything is working now. That was very strange. Thanks!

    06/07/2016 at 1:35 pm #378705
    Steven Zahm
    Keymaster

    @ Brett

    Great to hear, but sorry for the troubles! Wish I could tell you how it happened and how to fix it permanently.

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