ERROR: Connections must be installed and active in order use Connections CSV Imp

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Viewing 5 posts - 1 through 5 (of 5 total)
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  • 12/13/2018 at 3:56 pm #479361
    Robert Streeter
    Participant

    I’ve read and followed all the install directions, then followed up in the support area. I’ve deleted the connections folder using ftp and then reinstalled, still the same result.

    I am running WP v5.0 with virtually everything deactivated. There is NO Connections area on the left side dash panel so I can’t insert my purchase key, etc.

    Just not sure what to do next. Can you assist?

    Thanks.

    Bob

    12/13/2018 at 4:06 pm #479364
    Steven Zahm
    Keymaster

    @ Bob

    Sure, I can help!

    The first thing you must do is install the free base/core Connections plugin. Here’s the link on how to install Connections.

    After you do that, the error will go away and you’ll see the Connections logo in the left side admin bar.

    Hope this helps! Let me know.

    12/13/2018 at 5:08 pm #479366
    Robert Streeter
    Participant

    I’ve done this THREE times now, same exact error every time. The installation is simple enough, and then I ACTIVATE the plugin. The minute I do THAT, I get the error and it simply will not go away and I NEVER get to a point where I can SEE anything other than the error, let alone the logo on the connections bar.

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    12/13/2018 at 5:36 pm #479371
    Steven Zahm
    Keymaster

    @ Bob

    Ok, you have the CSV Import extension installed, according to the screenshot …

    The CSV Import is a addon to the free Connections plugin. You need both installed. Exactly like those two WooCommerce addons need WooCommerce to be installed to work.

    The instructions are in the link in my last reply, here they are again slightly rephrased:

    1. Navigate the Add New section of the Plugins menu in the admin sidebar.
    2. Once there, search for Connections. Connections Business Directory will show up first in the results.
    3. click the Install Now button.
    4. Now click the Activate button

    Hope this helps! Let me know.

    12/14/2018 at 9:55 am #479403
    Steven Zahm
    Keymaster

    @ Bob

    Just following up to see if you were able to get Connections installed.

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