[John Hawks]

Hi, Steven! We’re building a member directory on a new site (romancetravelspecialists.com/findaspecialist) using Excerpt Plus .. I’ve also installed several of your plugins, particularly Link, so that our members can sign into this site (as users – subscribers) and use the “Add Your Directory Entry” links in their WP profiles to create their own entries …

This setup worked great for a few weeks, and we collected about 50 entries … then, in the past few days, members have reported that they’re getting an error message that says “ERROR: Entry could not be added.” when they’ve filled out the form and clicked “Update” … this morning, I created a “sampleuser” username and tried to fill out the form myself, and I’m getting the same error message …

To my knowledge, we haven’t changed anything about the site that would have caused this to occur – have you seen this happen, and do you know what might be causing it?

Thanks so much as always for your help!

P.S. I can create a temp admin login for you on this site if needed.

[Steven Zahm]

@ John

If you updated to WordPress 4.4, you need to update to Connections 8.5.7 otherwise you will not be able to add/edit entries. This is due to a change that WordPress made when inserting/updating data into the database.

[John Hawks]

Steven, thanks for the incredibly quick reply – that was indeed the problem!

We use a lot of WP themes and plugins across a ton of sites that we maintain, and I must say – your stuff works 24/7/365 without hiccups, and the support you offer is absolutely incredible!

I’ve already posted a 5-star WP review about your programs … I wish you’d also set up a “tip jar” on your site for clients like us who really appreciate the hard work that must go into providing the customer service that you do …

Thanks again and happy holidays …

[Steven Zahm]

@ John

re: thanks for the incredibly quick reply – that was indeed the problem!

Good to hear that fixed the issue!

re: I wish you’d also set up a “tip jar” on your site for clients like us who really appreciate the hard work that must go into providing the customer service that you do

I actually use to have a donate page a while back. Interestingly, it received the fewest pages visits on the site and yielded one, maybe two donations so I took it down . But that was mostly do to to concern on the possible negative image it might cast since I am also trying to sell items. Maybe bringing back as a tip jar would be alright. I’ll have to give it some thought. Thanks for the idea.

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