Entries not showing on front end to users, only to administrators

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This topic is: resolved

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Viewing 10 posts - 1 through 10 (of 16 total)
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  • Author
    Posts
  • 03/08/2017 at 3:41 am #414676
    Marjoline van der Jagt
    Participant

    Hi,
    I am struggling to find the reason that our users cannot see their team mates on the front end. If I assign everybody to WordPress Administrator they can see all, but obviously I don’t want to do that.
    I have tried working with the roles, all (Connections?) Editors can do everything, as can (Connections?) authors. Yet they still cannot see any entries on the [connections] page on the frontend!
    There is no extra Connections log-in required, as the site itself is a private Members site. So everybody needs to log in to get into the site as it is.
    Please see attachments.
    What is happening here?
    Regards,
    Marjoline

    Attachments:
    You must be logged in to view attached files.
    03/08/2017 at 5:10 am #414681
    Marjoline van der Jagt
    Participant

    In addition….
    Strangely enough, in a copy test site:
    https://nl-teams.diem25.nl/demo/whos-who/
    even not logged-in viewers can see the entries…
    We are using the plugin “Members” to block all but team members from gaining entrance to the site. Is there a problem with this plugin together with Connections?
    And if so, what can we do about it?
    Regards,
    Marjoline

    03/08/2017 at 6:15 am #414722
    Marjoline van der Jagt
    Participant

    In addition again…
    Homing in on the problem.

    • I disabled “Members” and the Connections entries became visible to all.
    • I selected a simpler plugin: “Registered Users Only” and tested this on a direct new copy test site, and logged in as Editor, the Connections entries were also perfectly visible
    • I activated “Registered Users Only” in the original site, and to my dismay Connections entries were once again NOT visible to editors… :(

    The only difference between the two compared sites? One is the base site in a WordPress Multisite setup. The other is an exact copy of that site, in the same multisite environment, just not the base site.

    Which begs the question: is it a multisite issue?

    Curiously yours,
    Marjoline

    03/08/2017 at 9:30 am #414742
    Steven Zahm
    Keymaster

    @ Marjoline van der Jagt

    re: Which begs the question: is it a multisite issue?

    Kind of. The issue is the way you have you users setup. You need to add your users to your subsites with the correct roles. If the user does not exist on the subsite, they fail the “user can view” permission checks. A minor tweak coming up in the next update is to allow logged in users to at least view the “Public” entries.

    Hope this makes sense and helps!

    03/08/2017 at 10:29 am #414770
    Marjoline van der Jagt
    Participant

    Hi Steven,

    Oh dear. :( All the users are already added to the sub-site in question. See attachment. I am not sure what you recommend I do here?

    Like I said, it works in any sub-site, just not in the main base site. And I have this most important national site (under construction) as main base site, due to bad experiences with an earlier restore. The only thing that was restored at that time, was the actual main site. So you can imagine that I do not really want to do away with the base site only because connections won’t show entries to anyone but administrators here.

    And the entries are confidential, for team members only. So the minor tweak won’t help us here unfortunately. We don’t want it visible to the public.

    Cheers,
    Marjoline

    Attachments:
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    03/08/2017 at 11:04 am #414773
    Steven Zahm
    Keymaster

    @ Marjoline van der Jagt

    re: Oh dear. :( All the users are already added to the sub-site in question. See attachment. I am not sure what you recommend I do here?

    Ok, then in you case, do the opposite. Add the users to the main site. If they are, then I’ll need a login to take a look. You can post the login here as a private reply. A user login which can not view the entries would be helpful too. That way I can see what you see.

    The issue is that the logged in user on the main main site is failing the “user can view” permission checks.

    I’ve only seen this occur on WPMS when the logged in user was not actually a user on the site they were viewing. If that makes any sense. WPMS can be clear as mud sometimes.

    03/09/2017 at 9:44 am #414847
    Marjoline
    Guest
    This reply has been marked as private.
    03/09/2017 at 10:22 am #414966
    Steven Zahm
    Keymaster
    This reply has been marked as private.
    03/10/2017 at 10:12 am #415118
    Marjoline van der Jagt
    Participant
    This reply has been marked as private.
    03/10/2017 at 10:59 am #415119
    Steven Zahm
    Keymaster
    This reply has been marked as private.
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