Entries not displaying in Manage

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: not resolved

Tagged: ,

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 02/28/2019 at 6:49 am #485844
    Sharyn Emslie
    Participant

    I recently purchased cMap 5.3.1 and I’ve noticed a problem when using the Manage function. When using Filter by character I know there are 3 entries in my directory beginning with ‘V’ however only one is displayed although it says it is ‘displaying 3 of 3 entries’. Can you explain?

    Attachments:
    You must be logged in to view attached files.
    02/28/2019 at 12:37 pm #485854
    Steven Zahm
    Keymaster

    @ Sharyn

    See that lonely checkbox, second from the bottom on the left. That tell me the page failed to load that entry row. The reason I’ve seen in the past for this, an image which was too large to be able to be processed was uploaded. Basically the server runs out of memory. Like WP, Connections does try to prevent this from occurring.

    You can try increasing the memory allocated to WordPress by following this tutorial:

    Related:

    Generally, increasing the memory limit fixes the issue. If it does not, you can put a check in that checkbox and the choose the Delete option from the Bulk Actions and delete the entry. You can then add it again, using a smaller image.

    Hope this helps!

    Let me know.

    03/01/2019 at 4:08 am #485876
    Sharyn Emslie
    Guest

    Hi Steve. Thanks for the reply. Given that the image attached to the entry was only 32k and the other entry that was invisible does not have an image at all, is that likely to be the issue? At the moment only 1 out of 191 entries has an image attached but obviously we want to have an image for all of them eventually. Anyway, I will let our client know about your suggestion of increasing memory allocated to WordPress and we can let you know how it goes. When I went into WordPress this morning and looked at managing entries all three ‘V’s were visible. What would have changed from yesterday? Sharyn

    03/01/2019 at 10:01 am #485908
    Steven Zahm
    Keymaster

    @ Sharyn

    RE: When I went into WordPress this morning and looked at managing entries all three ‘V’s were visible. What would have changed from yesterday?

    A plugin update, a settings change and more could change the memory being utilized by WP. So, if the memory usage is right near the edge of the limit, yes, it is possible to experience the issue one time and not another. So, at this point, my recommendation is still increasing the memory allocated to WP. Let me know how it goes.

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.