Empty Export CSV File

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • 01/23/2019 at 4:40 pm #482482
    Margaret McCarthy
    Participant

    We are redeveloping our site and attempting to migrate the directory to the new WordPress install. I have tried Exporting All files from the current site, but the CSV is empty — no content shows in Excel or Notepad. And therefore no data can be imported to the new directory install. Please advise.

    01/23/2019 at 5:03 pm #482488
    Steven Zahm
    Keymaster

    @ Margaret

    • How many entries are you exporting? That should not matter, I’ve tested tens of thousands.
    • Can you attach an export a CSV file?
    • Does the export page progress bar iterate thru batches? For example, 10%, 20% … 100%.

    I supposed it is possible the web host has file system permission configured in a way a file can be created but not updated. Does WP ask you for FTP user/pass when changing permalink structures from Plain to one of the named options?

    01/23/2019 at 5:03 pm #482489
    Steven Zahm
    Keymaster

    @ Margaret

    What version of Connections are you running on the site you are exporting from?

    01/24/2019 at 9:43 am #482543
    Margaret McCarthy
    Participant

    The old site is using Connections Version 8.6.11.

    Attached are two of the CSV files I attempted to export (that are empty). Only 196 total entries. The progress bar does appear to move through the process, although it goes pretty quickly.

    Thanks!

    01/24/2019 at 10:58 am #482550
    Steven Zahm
    Keymaster

    @ Margaret

    Can you enable WordPress debug logging? Perhaps something in the log will help.

    https://codex.wordpress.org/Debugging_in_WordPress

    Also, install the Query Monitor plugin.

    https://wordpress.org/plugins/query-monitor/

    Lastly, have you tried the export with all other plugins temporarily deactivated.

    01/25/2019 at 2:16 pm #482660
    Margaret
    Guest

    I do not have server access to edit the wp-config file.

    I did try temporarily deactivating all other plugins — no luck.

    I did install the Query Monitor plugin.

    I’m seeing on the Connections Database plugin that it is not compatible with the current version of WordPress. Could that be causing the issue?

    01/25/2019 at 3:26 pm #482663
    Steven Zahm
    Keymaster

    @ Margaret

    RE: I’m seeing on the Connections Database plugin that it is not compatible with the current version of WordPress. Could that be causing the issue?

    What is the exact message you are seeing? If you are seeing the message I think you are, then you should not even be able to do the export because Connections is not even active. This would be really confusing because you said you you have version 8.6.11 installed and that version did not do version checks or even have that message.

    01/25/2019 at 4:36 pm #482675
    Margaret
    Guest

    I think I saw that when I clicked the ‘Details’ option in the Plugins section. I’m trying to run updates on WordPress and some other plugins, but now getting a server error: “Download failed. Failed to write request to temporary file.”

    Maybe related, maybe not. Do you suggest I attempt to update to latest version of Connections then try the export again?

    01/28/2019 at 11:10 am #482844
    Steven Zahm
    Keymaster

    @ Margaret

    RE: “Download failed. Failed to write request to temporary file.”

    This same error could definitely be the cause of the empty CSV file and actually would not be Connections related.

    After a very quick web search I found this:

    https://tribulant.com/blog/wordpress/wordpress-download-failed-failed-to-write-request-to-temporary-file/

    I suggest trying out the solutions offered in that tutorial.

    Hope this helps, let me know.

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