Email not being sent for logged in user

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 06/05/2016 at 1:49 pm #378534
    Thomas Kent
    Participant

    Hi
    First I would like to say that connections is a great plugin. Fantastic functionality. I have installed the contact plugin. The contact form is showing as it should. When you are logged out and you fill in the form and click send the email is sent, no problem. But when you sign in and do the same, the email is not sent. A drop down box appears saying SMTP Error. I would be very grateful if you could help me with this problem.
    Kind Regards
    Tom

    06/06/2016 at 9:06 am #378554
    Steven Zahm
    Keymaster

    @ Thomas

    re: A drop down box appears saying SMTP Error.

    I visited the site and sent a test message. This is the error message.

    SMTP Error: The following recipients failed: [REDACTED]@gmail.com: Verification failed for Called: [REDACTED] Sent: RCPT TO: Response: no mailbox by that name is currently available [REDACTED]@connetions-pro.com is not a valid address: Sender verify failed

    This message is coming from whatever plugin that is being used to configure SMTP support to send email. Connections/Contact does not send email on its own, it uses the core WordPress emailer (or a plugin if one replaces it) and then reports back any messages it receives back from the emailer, success or failure. On failure, it relies that message back to you.

    In this case, the plugin configured to enable SMTP support and sending email thru Gmail seems to have a configuration error that seems to only manifest itself when you are logged out. I would expect to see the error whether logged in or not, honestly, so that is a bit odd.

    I suggest using the Postman plugin to configure SMTP Gmail support since I know it works fine with Connections/Contact. If you have any any errors, perhaps it can help diagnose and resolve it for you.

    Hope that helps, let me know.

    06/06/2016 at 1:44 pm #378568
    Tom
    Guest

    Hi Steven
    I did what you suggested and everything is fine now. Thank you very much for your help. Once again fantastic plugin and great support.
    Kind Regards
    Tom

    06/07/2016 at 10:35 am #378687
    Steven Zahm
    Keymaster

    @ Tom

    Thanks!

    If I have not asked before and if you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!

    https://wordpress.org/support/view/plugin-reviews/connections

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