Editing a record displays a blank page

Support has been upgraded!

The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: not resolved

Tagged: 8.38.1

This topic has 1 reply, 2 voices, and was last updated 4 years, 2 months ago by Steven Zahm.

Viewing 2 posts - 1 through 2 (of 2 total)

Author

Posts
04/02/2019 at 4:11 pm #488650

aveak
Participant

Hello.
I have the Pro Package activated on 2 websites…

On one of my sites, we can no longer EDIT records. (we can add a record – we just cant edit) This is a recent development. We just get a blank screen. (see attached) No new plugins have been added.

Problem site:
https://universityresearchpark.org

Using same plugin/features on this site – with no problems:
https://wisconsintechnologycouncil.com/

Happy to provide credentials so you can review.

Thanks for your help.
Allen

Attachments:
You must be logged in to view attached files.

04/03/2019 at 9:29 am #488707
Steven Zahm
Keymaster
@ Allen

This seems to indicates a PHP failure. To start resolving this do:
- How do I increase the PHP Execution Limit?
- How do I increase the WordPress Memory Limit?
If neither of those work, try:
- How to Set Up WordPress Error Logs in WP-Config
Visit the edit entry admin page and then review the log. Let me know if there are any reported errors and what they are.

Hope this helps!
Author

Posts

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.

Editing a record displays a blank page

Support has been upgraded!

Attachments: