Download failed. Unauthorized

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , ,

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • 10/28/2015 at 10:03 am #352151
    Josh Thompson
    Participant

    Getting this error on most of the purchased plugins.
    Updating Plugin Connections cMap – Template (1/7)
    Downloading update from http://….

    • Template: Download failed. Unauthorized
      Any ideas?
    10/28/2015 at 10:25 am #352155
    Steven Zahm
    Keymaster

    @ Josh

    Yes, you need to add your license keys for the items you are downloading to the Connections : Settings page under the Licenses tab. After you do, you will be able to install the updates. The update link should not be displayed when there is no activate license key I’ve only become aware that this and I am still trying to track down the source of the bug.

    Hope that helps, let me know.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

You cannot reply to this support topic. Please open your own support topic.