directory not viewable after version update

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , ,

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • 05/29/2015 at 11:13 am #336038
    josh901
    Participant

    Hi Steven,

    We recently updated to version 8.2.7 and now the Directory listings are not rendering properly http://visiteldorado2.wpengine.com/stay/. Have you seen this before? can you help?

    Thanks
    Josh

    05/29/2015 at 12:08 pm #336043
    Steven Zahm
    Keymaster

    @ josh901

    I just visited the page in several browsers… I can not see anything wrong. Maybe you need to force refresh your browser???

    05/29/2015 at 2:56 pm #336100
    josh901
    Participant

    odd. I’ve done a refersh and cleared the cache, plus visiting the same page from my iphone. all with the same outcome (see attached screenshot). Thoughts?

    Attachments:
    You must be logged in to view attached files.
    05/29/2015 at 3:20 pm #336105
    Steven Zahm
    Keymaster

    @ josh901

    When I visit the page… I see the page and interact with it just fine, multiple browsers, mobile phone too. They isn’t any way we could be looking at different pages using the same URL is there? As maybe I’m viewing a “public” version where as you are viewing a “private/dev” version. This is the link I’m visiting:

    http://visiteldorado2.wpengine.com/stay/

    05/29/2015 at 5:44 pm #336187
    josh901
    Participant
    This reply has been marked as private.
    06/01/2015 at 9:03 am #336296
    Steven Zahm
    Keymaster

    @ josh901

    Hmmm… well this is very odd. I visited using numerous browsers on various devices, on all I can see and interact with the page just fine.

    There are only two scenarios I can think of.

    • We are somehow seeing two different pages.
    • This only happens when logged into the WP admin. Are you logged in when viewing the page? If you are try logging out. Let me know what you find.

    Home you looked at the PHP error logs on the server? They might reveal something that could help debug the issue.

    06/01/2015 at 2:44 pm #336340
    josh901
    Participant

    on this end I am still getting a blank screen when viewing the page. when I disable the Connections plugin I can see the page again (screen shot attached). I haven’t looked at PHP error logs. Where would I find those?

    Attachments:
    You must be logged in to view attached files.
    06/01/2015 at 3:47 pm #336351
    Steven Zahm
    Keymaster

    @ josh901

    I see that you are logged in, from the screenshot. Does this still occur when you are logged out?

    06/03/2015 at 2:58 pm #336464
    josh901
    Participant

    Hi Steven,

    Just to close the loop here – it looks like I had an error in the category #’s. I was able to other pages with single categories. Once I went back in and confirmed the category #’s were correct – I was able to view the main STAY page again. THanks for your suggestions and patience.

    JM

    06/03/2015 at 4:16 pm #336470
    Steven Zahm
    Keymaster

    @ josh901

    Great to hear it works for you too now!

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

You cannot reply to this support topic. Please open your own support topic.