description dropdown no longer working

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This topic is: resolved

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Viewing 10 posts - 1 through 10 (of 11 total)
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  • Author
    Posts
  • 03/18/2016 at 8:25 am #369641
    Robyn
    Participant

    Hi,

    Everything has been working fine until the last two weeks. Now, the descriptions dropdown/links do not work on any of the entries.
    I did the updates as suggested and that has not solved the problem.
    Here is a link to one of the pages. http://csanc.org/vendors-directory/char/A/

    Thanks so much for your help!

    03/18/2016 at 10:15 am #369654
    Steven Zahm
    Keymaster

    @ Robyn

    It looks like you have the most current Connections installed, but yet, two files are trying to be loaded which were removed last September. So, it appears your installation of Connections somehow got messed up. My suggestion is to deactivate and delete Connections. You data is safe. Then reinstall Connections. Do this just for the Connections plugin, not the templates or extension.

    Hope that helps. Let me know how it goes.

    03/18/2016 at 10:32 am #369658
    Robyn Bilfelt
    Guest

    I deactivated the Connections plugin and deleted it then did a fresh install. Also, logged out and logged in again. Shoot…unfortunately, it has not resolved the issue.

    03/18/2016 at 12:58 pm #369678
    Steven Zahm
    Keymaster

    @ Robyn

    Flush your Wp Super Cache page cache. See if that helps.

    03/18/2016 at 2:02 pm #369700
    Robyn Bilfelt
    Guest

    still no luck. thanks so much for looking at this.

    03/18/2016 at 2:58 pm #369707
    Steven Zahm
    Keymaster

    @ Robyn

    It still loading files that haven’t existed in Connections since last September which obviously just should not be possible and yet it is. I’ll need a temp admin account so I can take a closer look.

    The login details can be posted here as a private reply.

    03/21/2016 at 12:53 pm #369891
    Robyn
    Participant
    This reply has been marked as private.
    03/21/2016 at 1:55 pm #369894
    Steven Zahm
    Keymaster

    @ Robyn

    Hmmm, I get a password error when trying to use this login.

    03/21/2016 at 2:09 pm #369895
    Robyn
    Participant
    This reply has been marked as private.
    03/21/2016 at 2:47 pm #369897
    Steven Zahm
    Keymaster

    @ Robyn

    Ok, the new login worked. There is a Code Snippet that was enqueueing these old scripts. My guess it was in place to fix an issue where there were not being loaded. I deactivated the Code Snippet and now the Description content tray works.

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