Database disappears

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This topic is: resolved

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Viewing 3 posts - 1 through 3 (of 3 total)
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    Posts
  • 04/27/2014 at 9:45 am #289571
    Tim Roberts
    Participant

    Hi Steve,

    I recently updated the plugin and encountered an error which is utterly crazy. We created two custom fields that only appear on the individual page of a directory listing. Originally these fields worked fine for months. Once the latest version of the plugin was installed the error occurred. When attempting to locate the error in the database, the database cannot be seen! Totally disappeared. The support team at Hostgator said this was due to the plugin “My Card”. They said they could delete it and reinstall, but they had no access to this plugin. I am going to send them copies of the plugin, but before I did, wanted to know if you had any ideas on this and if you had encountered it before. It is the weirdest thing ever. I also wanted to know if there would be any issues with the information and files if I were to delete the plugin and then do a reinstall. Let me know. Thanks.

    04/28/2014 at 12:07 pm #289616
    Steven Zahm
    Keymaster

    @ Tim

    Sorry, but I am not completely following…

    Depending on how you added custom fields, you would lose them when updating the plugin… I image the data is still safe in the database though. I guess my first question would be, how did you add the custom fields? Did you edit core plugin files? If you did, the only solution would be to restore the plugin from a backup.

    There’s no code within Connections that has the ability to remove or delete a table let alone an entire database so I have no clue what to suggest. My best guess is something else caused the database to become corrupt. This can usually always be fixed by repairing in using phpMyAdmin.

    I’m not familiar with the “My Card” plugin, nor could I find it doing a wen search so I’m unsure how this would relate to Connections.

    Removing the files for Connections is safe because the data is stored in the database and Connections does not have any code that can remove the tables where the data is stored. The images are saved in the ../wp-content/connection_images/, those too are safe when deleting the plugin files.

    I hope that helps, at least little!

    04/28/2014 at 12:50 pm #289618
    Steven Zahm
    Keymaster

    @ Tim

    Good to hear, marking as resolved.

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