Customize button won't work

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , ,

Viewing 10 posts - 1 through 10 (of 11 total)
1 2
  • Author
    Posts
  • 12/07/2015 at 12:23 pm #357208
    Joel Brown
    Participant

    Hi,

    I have just recently purchased the cMap template. I have installed and activated the template using the instructions and everything went smoothly. I have the [connections] shortcode typed on my directory page and the cMap directory shows with all of my contacts. But when I go to the Connections: Template panel and click the customize button for the cMap template, it always takes me to the home page of my website, and not the page that my [connections] shortcode is on. I have triple checked in the Connections: Settings panel that the page where the shortcode is typed is correct. The page is public and published. Need help. Thanks

    12/07/2015 at 12:27 pm #357209
    Joel Brown
    Participant

    Also I’ve looked and followed every step in this thread carefully as it is similar to my problem. But still I cannot get to my page that has the directory and customize it.

    http://connections-pro.com/support/topic/display-image-rather-than-logo/

    12/07/2015 at 12:42 pm #357222
    Steven Zahm
    Keymaster

    @ Joel

    Did you set the directory home page to the page with the [connections] shortcode on it?

    12/07/2015 at 1:22 pm #357223
    Joel Brown
    Participant

    Yes I did. To me everything looks like it is set up totally right. The only thing I can think of is that this is a church website and we use sharefaith. Share Faith has some of its own over lays on top of the WordPress so I don’t know if this would affect anything.

    12/07/2015 at 1:33 pm #357224
    Steven Zahm
    Keymaster

    @ Joel

    re: The only thing I can think of is that this is a church website and we use sharefaith. Share Faith has some of its own over lays on top of the WordPress so I don’t know if this would affect anything.

    I suppose that is possible. It depends on how they may have altered WP to meet their needs. I’d need a temp WP admin login to take a look.

    12/07/2015 at 1:42 pm #357225
    Joel Brown
    Participant

    Okay how do you want me to give you the login?

    12/07/2015 at 1:46 pm #357226
    Steven Zahm
    Keymaster

    @ Joel

    It can be posted here as a private reply.

    12/07/2015 at 1:52 pm #357227
    Joel Brown
    Participant
    This reply has been marked as private.
    12/07/2015 at 2:31 pm #357228
    Steven Zahm
    Keymaster

    @ Joel

    Unfortunately it seems their frontend editor overlay seems to take over the core WP Customizer API (or blocks its usage) which is what Connections uses for its Template Customizer. I highly doubt there’s anything I can do about this because this really isn’t “stock” WP. You’ll have to ask Sharefaith support if there is a way to get back to the core WP Customizer rather than using their frontend editor overlay. I do have the feeling since they are a managed WP service there is not going to be a way to do this. I imagine you’re going to run across other such limitations since core WP is slowing moving towards using the Customizer as the definite way to customize a site.

    Luckily, much of what can be done using the Template Customizer can also be done with shortcode options. See this section of the cMap doc page:

    http://connections-pro.com/documentation/cmap/#Advanced

    Hope that helps!

    12/07/2015 at 5:16 pm #357236
    Joel Brown
    Participant

    I understand. I will get with sharefaith support and see if they can do anything. In the mean time I will send what I can do with the short code stuff.

    Thanks for your timely support and BTW I do love your plugin. Simple and clean.

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 11 total)
1 2

You cannot reply to this support topic. Please open your own support topic.