[Mike Peterson]

I am running Connections/Slim-Plus v2.0.1 on a number of pages. Within the past few days pages running the current version are not loading, but rather getting a 500 Internal server error (https://wolfgraminsurance.com/carriers/).

I check other sites that I’m using the same shortcode on, but with Slim-Plus v1.0.1 installed, and it runs fine (https://couri.com/insurance-companies/)

The shortcode I’m using is:

[connections enable_search='FALSE' enable_category_select='FALSE' str_home_phone="General Inquiries" str_home_fax="Billing" str_cell_phone="Claims" link_format="%title%" addr_format="Address %line1% %line2% %line3% %city% %state% %zipcode% %country%" str_bio_head="Company Bio" page_limit=100]

Any ideas?

[Mike Peterson]

As I’m out of the office trying to take care of this while away, maybe rolling back to v1.0.1 would be a short term solution? If so, where can I find a zip file of that version?

[Mike Peterson]

Update: I have confirmed it is the Slim-Plus template that is causing the error as I reverted to the default template and it works fine.

[Mike Peterson]

Update: I haven’t narrowed this down. The issue is taken care of for the moment. I’ll follow-up on this in 2-weeks

[Steven Zahm]

@ Mike

The cause was likely the update to Connections which I released on Friday for a few hours.

Part of the issue is the server is very likely running a very old and unsupported version (for years). I recommend to update your site to run a more recent version of PHP. WordPress recommends version 7.0 due to it being much faster and far more resource efficient. I recommend at least version 5.6 (which is actually going to be unsupported soon if I remember correctly).

I did rollback the update after only a few hours so you must have been one of the few hundred who updated when this issue came to light…

You should be able to delete the ../wp-content/plugins/connections/ folder via FTP. The will let you back in you admin. Now you can reinstall Connections as you normally would. You data is completely safe and will not be deleted by deleting the plugin folder.

I will be releasing a revised update today which will make it work again on the very old version of PHP. It’s a very minor change but necessary for that old version. So you could also wait and install the new update if you wish.

My do apologize for the trouble this has caused you!

[Steven Zahm]

All…

It seems wp.org is in the middle of a major update. I can only guess this is the cause of the incorrect updated (an old one from Friday) is being pushed as the most current update … it is not, yesterdays is. Even the download link on the Connections wp.org plugins page is downloading an even older version.

I did push out 8.6.1 for the latest update which I believe will fix the issue you all are experiencing but the best I can tell wp.org has not yet acknowledged the new version.

Here is a direct download link for 8.6.1, please try installing this version:

https://github.com/Connections-Business-Directory/Connections/archive/8.6.1.zip

[Steven Zahm]

@ Mike

You’ll need to login into your site via FTP and delete this folder:

../wp-content/plugins/connections/

You data and settings are safe and will not be lost by deleting the connections folder.

After you delete the existing version, you can reinstall Connections from the the PLugins Add New admin page like you originally did.

The latest 8.6.1 update seems to resolve the two issues that were encountered with this update. Wp.org seems to sending the correct version now and the correct version is available for download on the wp.org page for Connections. So it seems they worked out their update issues as well.

Again, apologies for the trouble this has caused you!

[Author]

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