CSV users not showing under Manage tab

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This topic is: resolved

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • 03/24/2015 at 6:35 am #324236
    Steve
    Participant

    I have imported a CSV list of users. The progress bar said complete. However when I go to “Manage” the users, they are not listed there. Only the test manual user is shown so that’s the only user that can be edited, updated or deleted. The really weird thing though is that in the top, just under “Connection:Manage” it shows the number of users as:

    All (69) | Approved (69) | Moderate (0)

    But then just the 1 user is shown in the list. Do you know what I’ve done wrong? I can take a screen shot if that helps.

    Thanks

    03/24/2015 at 6:37 am #324237
    Steve
    Participant

    I forgot to say, all of the users are listed in the directory in the front end of the website with all their imported details. The issue is on the Manage page.

    03/24/2015 at 10:59 am #324297
    Steven Zahm
    Keymaster

    @ Steve

    Below the All (69) | Approved (69) | Moderate (0) are filters, make sure they are all set to All… and then click the Filter button. Also, make sure you click either the All or Approved link.

    That should show the entries. Hope that helps. Let me know.

    03/24/2015 at 7:58 pm #324433
    Steve
    Participant

    Hi Steven.

    Have done all that and it’s still not working.

    any More Suggestions

    03/24/2015 at 8:34 pm #324437
    Steven Zahm
    Keymaster

    @ Steve

    Nope, I would need a temp admin account so I can take a look. The login can be sent via the contact link below. Please paste a link to this forum thread in the message so I can relate the two. Thanks!

    03/27/2015 at 1:21 am #329824
    Steve
    Participant

    Working now but I can see the import hasn’t worked properly. I’ll start a new thread for that though. Thanks.

    03/27/2015 at 12:33 pm #329874
    Steven Zahm
    Keymaster

    @ Steve

    re: the import hasn’t worked properly.

    This really only ever is caused by bad data in the CSV file or malformed data in the CSV file.

    I suggest you make sure it is UTF8 encoded. See the Extended characters are not being imported. FAQ on this page.

    Also, I recommend using LibreOffice to save out the CSV file. If you are using Excel, it can do a decent job at mangling such a simple file. That said… choose the CSV file, not CSV (MSDOC) or CSV (Mac). That format provides the best results.

    Hope that helps.

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