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Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
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Please open a new support topic in the WordPress support forums for Connections.
06/30/2014 at 11:28 am #295505RobynParticipant
I recently upgraded to the latest version of WP and am running the Ultimatum theme. For some reason, when I go to edit an entry, the show detail areas are now blank and the links are not working correctly.
I had edited the str_bio_head=’Description’. and now the link does not drop down to show the text (which is showing up as a blank on the backend).
your help would be GREATLY appreciated!!!07/01/2014 at 10:14 am #295638
Just checking to see if you have what you need from me to take a look at the issue with the directory. Thank you!!!07/02/2014 at 9:46 pm #295834
Can you please try updating to version 4.0 of cMap to see if the issue is resolved?07/03/2014 at 10:46 am #295891RobynParticipant
Couple of things…
Could you send me a link for the update? I did not get an update notice for the template in my wp panel so don’t know where to go to get it. Will I need to do a manual update? Will I need to deactivate the c-map version that I currently have now and delete it before installing the version 4 update?
thank you!07/04/2014 at 9:34 am #296019
You can download the update from your purchase history.
To update, yes, you would deactivate and delete the version currently installed. After you installed cMap 4.0, go to the Connections : Settings admin page and enter your support license key under the Licenses tab. After you do, then you will be notified of updates and have the opportunity to apply the update in-admin as long as the support license key is active. This is one of the major new features in the cMap.07/07/2014 at 11:20 am #296214RobynGuest
Still no luck on the text showing when clicked.
Here is the process I followed:
1. I deactivated and uninstalled the 3.1 version of cmap.
2. went to purchase history, and downloaded cmap, installed and activated the 4.0 version of the c-map template.
3. Logged out of the site, quit out of Firefox, opened firefox and cleared the cache, went to the site.
4. Tested the directory again and the description (bio) text still does not appear when clicked.07/07/2014 at 5:49 pm #296269
jquery-preloader(an alias). The theme wins and loads its file which is not the one required by Connections.
Here’s an update safe method that might fix it…
First install the Code Snippets plugin.
After it is installed, create a new snippet with the following code:
That should work. Let me know.07/08/2014 at 9:17 am #296384RobynGuest
Brilliant! Everything looks like it’s working so far… I think that did it. Thank you sooooo much.
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