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Connections is not visible at all on the list of installed plugins. I have the Import-CSV add on as well and it generates an error at the top of the WordPress plugin page “ERROR: Connections must be installed and active in order use Connections CSV Import.”
The problem is, I know connections is already installed, and when I go to “Add New” and try to install Connections Business Directory I receive the message:
Destination folder already exists. /home/content/11/10053511/html/wp-content/plugins/connections/
Plugin install failed.
Could you provide any insight into what might be causing this error?
That is a WordPress error that really is not concise enough. The folder exists, but the plugin likely does not. Log into you site with FTP navigate to the
../wp-content/plugins/ folder. Delete the
connections folder. You data is safe when deleting the folder. Now install Connections like you normally would.
That should resolve the issue. Let me know if it does not.
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