The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
I am getting a message that says “The connection_images folder does not exist”. Your instructions say to deactivate connections, then reactivate. If I do this and it doesn’t work, will it affect my website in any way? Do I need to back up the website first?
If you’ve installed Connections 8.1 or greater you can safely ignore this message as the folder is no longer in use for the images. The message is left in primarily for legacy users who may have images in that folder.
I will be removing this message in future versions, until then, you can remove this message by logging in to your site with FTP and manually creating the folder within the
Hope that helps!
Thanks, Steve. I have 8.1.1, so i am good.
I appreciate all the help you have given me.
If I have not asked and you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!
You cannot reply to this support topic. Please open your own support topic.