Connections with cmap causes 503 error and site goes down

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Viewing 2 posts - 1 through 2 (of 2 total)
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  • 03/09/2016 at 5:08 pm #368431
    Mary Giuliani
    Guest

    Hi Steven,

    I have the Connections plugin with cmap and whenever these two plugins are activated it causes 503 or 500 error codes and site goes down. Once I deativate them the site works fine.

    I have a hosting account with GoDaddy. When these plugins are active they max out the memory, the “I/O” and sometimes the CPU which causes the site to go down.

    I am already at the maximum memory resources of 2048mb for a shared server account.

    The only option I have with Godaddy after this type of account is getting my own server which is 150.00 per month, vs. $15.00 per month with what I have now.

    I have the plugins deactivated since I cant afford my site to be down, but if you would like to gain access let me know.

    I know some customizations were performed on this plugin, but I dont know what they were, and I dont have access to the web person who did them.

    If you can help me out I would really appreciate it!

    Thanks,
    Mary

    03/10/2016 at 11:30 am #368565
    Steven Zahm
    Keymaster

    @ Mary

    re: I have a hosting account with GoDaddy. When these plugins are active they max out the memory, the “I/O” and sometimes the CPU which causes the site to go down.

    There’s no reason for Connections to cause this. The only frontend page on the site where extra load would be the directory page and even that is marginal unless showing hundred or thousands of entries at once which would not be recommended. That would not be a Connections limitation as the same issue would occur if you would try to display hundreds or thousand of WordPress posts on a single page.

    re: I am already at the maximum memory resources of 2048mb for a shared server account.

    This sounds a bit excessive if you are talking about the memory being allocated to PHP. most users I would recommend 128MB, very few actually need that much let alone more.

    re: I know some customizations were performed on this plugin, but I dont know what they were, and I dont have access to the web person who did them.

    Not knowing the the mods were, I suppose those changes could cause this issue for you. The thing is, they would have to be some serious changes. My recommendation would to make backup copies of Connections and cMap and then backup your database then install “clean” and current versions to see if the issue persists. If it does, then you know it was the modded versions. The backups are in case something goes really wrong so you’ll be able to revert.

    Hoe that helps, let me know what you find.

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