Connections Widgets plugin breaking Customizer

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: not resolved

Tagged: , , ,

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 04/21/2018 at 7:29 pm #459749
    xavierverhoeven@gmail.com
    Participant

    I’m running WordPress 4.9.5 and as soon as I have Connections Widgets activated, the WordPress Customizer does not load.

    Can this bug be reviewed urgently? It’s stopping me being able to use Connections at all.

    04/21/2018 at 7:39 pm #459750
    xavierverhoeven@gmail.com
    Participant

    I’ve just seen some other issues relating to this, so have tried increasing the memory limit, but that hasn’t resolved the issue. Any other ideas on how I can debug?

    04/21/2018 at 7:47 pm #459751
    xavierverhoeven@gmail.com
    Participant

    And reading further, I’ve added another widget and it loads properly. Have deleted that widget and it still loads properly. Seems like it’s still very much related to your plugin though. Would be great if this can be reviewed so I can have confidence that it’s not going to keep happening.

    Thanks!

    04/23/2018 at 9:08 am #459850
    Steven Zahm
    Keymaster

    @ Xavier

    RE: I’ve added another widget and it loads properly. Have deleted that widget and it still loads properly.

    I’ve read your posts… am I understanding correctly that this is not working correctly for you?

    RE: Would be great if this can be reviewed so I can have confidence that it’s not going to keep happening.

    The widgets are one of the mostly commonly used addons but receive the fewest questions / support issues so they are fairly robust. My best guess is was that the memory allocated to PHP was being exhausted and it took a little time for the web host server to implement the change you made. It is not always instant. The Customizer, in my experience, can be a little resource intensive, especially with larger complex themes. The resources required for the Connections widgets are very minimal but perhaps it was just enough to push it over the edge.

    Let me know if you are still experiencing the issue, I’m sure I can resolve it quickly if you are. Let me know.

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.