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- This topic has 4 replies, 2 voices, and was last updated 6 years, 7 months ago by
Steven Zahm.
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AuthorPosts
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01/15/2020 at 11:01 pm #509809
Jaewon Kim
ParticipantThe connections-pro that used to work just now not working.
I think it has something to do with your server. I’m downloading from your site to reinstall the program, but I failed.
Your site is not working properly, either.
Is this happening only in Korea?01/16/2020 at 12:08 am #509810Jaewon Kim
ParticipantIt’s working normally right now.
01/16/2020 at 8:39 am #509838Steven Zahm
KeymasterRE: used to work just now not working. I think it has something to do with your server.
Sorry to hear you were having trouble! But be rest assured that the functioning of your directory on your site is unaffected by any trouble this site may be experiencing. The is only onc connection between the two and that is only for update checks and a failed or failing update check will not stop your site from working.
RE: Your site is not working properly, either.
Curious, could you give a little more detail on how this site was not working?
01/16/2020 at 7:39 pm #509861Jaewon Kim
ParticipantMy website is using the Avada theme. My site was working normally, and other plug-ins were working well. But connections-pro did not work.
So I tried to download connections-pro from your site to reinstall the program.
But I couldn’t download the program. The download speed of the program was very slow and stopped. Also, your site connection speed was very slow.
So I thought this problem was related to your site.
But after an hour, the program worked normally and I was relieved.01/17/2020 at 8:44 am #509895Steven Zahm
KeymasterRE: So I thought this problem was related to your site. But after an hour, the program worked normally and I was relieved.
Seems just like a coincidence. This site could disappear from the internet completely and that would not affect your site.
Hope this helps!
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