Connections-pro.com security cert not trusted

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • 03/03/2015 at 12:37 pm #321355
    elin
    Guest

    Hi There,

    I want to purchase a couple of extensions and templates but when I try to checkout I get a message saying your security cert is not trusted.

    Really need to get the CSV upload extension, any idea when this will be resolved?

    Many thanks,

    Elin

    03/03/2015 at 1:41 pm #321361
    Steven Zahm
    Keymaster

    @ elin

    Very, odd! I’ve been getting purchases all morning. At what point do you get the error and in what browser? PayPal or Credit Card?

    I just tried a couple browsers, adding an item or two to the cart and it went to the checkout page just fine but that is as far as I went. Do you get the error after clicking the purchase button?

    03/03/2015 at 5:03 pm #321373
    elin
    Guest

    Thanks for getting back to me.

    I’ve just tied again, Safari and Chrome (mac), same issue with both. The error comes in when I click on checkout, I don’t even get to choosing a payment method.

    Can send you screenshot of responses if it helps

    03/03/2015 at 5:10 pm #321374
    Steven Zahm
    Keymaster

    @ elin

    Hmmm… looks like I need to fire up my Mac mini and give it a try. I’ll get back to you soon. fyi, I do not get this on Windows.

    03/03/2015 at 6:04 pm #321375
    Steven Zahm
    Keymaster

    @ elin

    Well, I just tried on my Mac mini with the latest Chrome and whatever version of Safari that comes with Mavericks and I didn’t have an issue with the cert. I’ll update it to Yosemite and give that a try. What version of OSX are you on? Maybe it is a configuration issue with your Trust Store.

    03/04/2015 at 1:59 pm #321560
    elin
    Guest

    Hi,

    All sorted! tried again this morning and worked fine, no security cert issue, so managed to purchase CSV import plugin, many thanks!

    For ref, I was using OSX 10.10 and then also tried it on one of my older machines OSX 10.6.8 and had the same issue. All was fine when I tried today, so guess it was a temporary issue.

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Viewing 6 posts - 1 through 6 (of 6 total)

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