Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
06/08/2018 at 10:19 am #464995
Tried yesterday to make the update from 8.19.1 to 8.20
After 28 seconds, the plugins page says “Inactivity Timeout Description: Too much time has passed without sending any data for document”.
After several minutes of the website becoming unreachable, it comes back up and the Connections App is gone. No sign of it anywhere, toolbar on left dashboard gone. Go to plugins page and it says “Connections plugin has been deactivated due to an error: Plugin does not exist”.
I have to restore the website from a backup to get it back again.
Tried it a second time this morning. Same result.
Some added info: PHP version is 5.6.32, WP is 4.9.6 GoDaddy hosted site, nothing I can do about PHP version.
Bail me out, boss.
06/08/2018 at 10:56 am #464999
- This topic was modified 5 years, 3 months ago by Matt Magill.
A quick web search reveals that this seems to be a GoDaddy issue.
One user posted this as a solution:
I’m not certain why that would work, but, I guess it is worth a try.
If that still fails you could update Connections manually using FTP:
Hope this helps, let me know.06/08/2018 at 11:36 am #465001
I think I need to move away from GoDaddy… Would you have a recommendation on a reliable hosting company for a WordPress site that uses the more up to date PHP etc.?
06/08/2018 at 11:40 am #465004
- This reply was modified 5 years, 3 months ago by Matt Magill.
Here’s another interesting tidbit: I just tried to update Jetpack and it has done the same exact thing, and says the plugin file does not exist and deactivated it….. This is crazy.06/08/2018 at 11:55 am #465009
I do have some hands on experience with SiteGround’s GoGeek WordPress hosting package:
I was quite impressed with the site performance and how responsive their support was. I’ve had since moved to one of their cloud hosting business packages:
One of the features that I like is the ability to choose the PHP version to run. On my live site I have it set to a very recent version. And on my test site I can instantly switch between really old versions to new versions independent of my live site. This is quite handy in testing Connections.
I hope this helps!06/08/2018 at 12:01 pm #465017
Thanks MUCH. I really need a dependable host, and your Connections Plugin is a core component on our site that generates about 20% of our traffic.
I appreciate the advice Steven.06/08/2018 at 12:20 pm #465032
Sine I’m making suggestions :)
I also recommend WP Rocket, it works well with SiteGround offering a significant decrease in page load time. My experience has been that it just works and works reliably. My personal experience with both W3TC and WP Super Cache was that both neither just worked or were reliable. YMMV06/08/2018 at 12:30 pm #465033
I believe I am using the WordPress wp-admin program? Does that sound right?06/08/2018 at 12:44 pm #465034
The wp admin is the wp admin, that is what you’ll be using regardless of the web host or the caching plugin I just recommended.06/08/2018 at 1:16 pm #465047
OK, I gotcha. Obviously I am not overly experienced with this stuff.
You cannot reply to this support topic. Please open your own support topic.