[Matt Magill]

Tried yesterday to make the update from 8.19.1 to 8.20

After 28 seconds, the plugins page says “Inactivity Timeout Description: Too much time has passed without sending any data for document”.

After several minutes of the website becoming unreachable, it comes back up and the Connections App is gone. No sign of it anywhere, toolbar on left dashboard gone. Go to plugins page and it says “Connections plugin has been deactivated due to an error: Plugin does not exist”.

I have to restore the website from a backup to get it back again.

Tried it a second time this morning. Same result.

Some added info: PHP version is 5.6.32, WP is 4.9.6 GoDaddy hosted site, nothing I can do about PHP version.

Bail me out, boss.

• This topic was modified 5 years, 3 months ago by Matt Magill.

[Steven Zahm]

@ Matt

A quick web search reveals that this seems to be a GoDaddy issue.

• https://www.godaddy.com/community/Managed-WordPress-Hosting/Inactivity-Timeout-Description-Too-much-time-has-passed-without/td-p/98882
• https://www.godaddy.com/community/Managing-WordPress/Inactivity-Timeout-Description-Too-much-time-has-passed-without/td-p/33543

One user posted this as a solution:

• https://www.godaddy.com/community/Managing-WordPress/Inactivity-Timeout-Description-Too-much-time-has-passed-without/m-p/104200#M6802

I’m not certain why that would work, but, I guess it is worth a try.

If that still fails you could update Connections manually using FTP:

• https://wordpress.org/plugins/connections/#how%20do%20i%20install%20connections%3F

Hope this helps, let me know.

[Matt Magill]

I think I need to move away from GoDaddy… Would you have a recommendation on a reliable hosting company for a WordPress site that uses the more up to date PHP etc.?

• This reply was modified 5 years, 3 months ago by Matt Magill.

[Matt Magill]

Here’s another interesting tidbit: I just tried to update Jetpack and it has done the same exact thing, and says the plugin file does not exist and deactivated it….. This is crazy.

[Steven Zahm]

@ Matt

I do have some hands on experience with SiteGround’s GoGeek WordPress hosting package:

https://www.siteground.com/wordpress-hosting.htm

I was quite impressed with the site performance and how responsive their support was. I’ve had since moved to one of their cloud hosting business packages:

https://www.siteground.com/cloud-hosting.htm

One of the features that I like is the ability to choose the PHP version to run. On my live site I have it set to a very recent version. And on my test site I can instantly switch between really old versions to new versions independent of my live site. This is quite handy in testing Connections.

I hope this helps!

[Matt Magill]

Thanks MUCH. I really need a dependable host, and your Connections Plugin is a core component on our site that generates about 20% of our traffic.

I appreciate the advice Steven.

[Steven Zahm]

@ Matt

Sine I’m making suggestions :)

I also recommend WP Rocket, it works well with SiteGround offering a significant decrease in page load time. My experience has been that it just works and works reliably. My personal experience with both W3TC and WP Super Cache was that both neither just worked or were reliable. YMMV

[Matt Magill]

I believe I am using the WordPress wp-admin program? Does that sound right?

[Steven Zahm]

@ Matt

The wp admin is the wp admin, that is what you’ll be using regardless of the web host or the caching plugin I just recommended.

[Matt Magill]

OK, I gotcha. Obviously I am not overly experienced with this stuff.

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