Connections not working anymore

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: ,

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • 05/01/2013 at 11:18 am #258485
    Robert
    Guest

    Hi,
    connections stopped working and is throwing the following error message:

    Fatal error: ob_start() [ref.outcontrol]: Cannot use output buffering in output buffering display handlers in /www/htdocs/wp-content/plugins/connections/includes/inc.shortcodes.php on line 308

    I searched the forum but couldnt find a hint – can anyone help please?
    thx,

    Robert

    05/01/2013 at 11:56 am #258492
    Steven Zahm
    Keymaster

    @ Robert

    This likely a server configuration issue or an error on another plugin. Here’s a link to a support thread on the WP support forums for another plugin. That author suggested adding an option to the .htaccess file and when that didn’t work they suggested an addition to the php.ini file. Please try those two items one at a time, testing in between.

    http://wordpress.org/support/topic/fatal-error-698

    Another question, how much memory is allocated to PHP? You can find this on the Connections : Dashboard admin page in the System widget. If it is 64MB, I recommend setting it to 128MB. Here’s a link to an excellent blog post that gives instructions to do that using several different methods.

    I hope that helps. Please let me know how you make out.

    05/03/2013 at 1:31 pm #258767
    Robert
    Guest

    Hi Steven,
    I tried changing .htaccess – not working. I also talked to my hoster – unfortunately also not working – output buffering is be possible on the server, memory limit is also high (>100MB). He thought that possibly connections plugin needs PHP 5.2 and is not compatible with 5.3 (as used on this site) – could this be the case? If not, are there any other things we could try?
    Thx for your help,
    Robert

    05/03/2013 at 1:57 pm #258769
    Steven Zahm
    Keymaster

    @ Robert

    Connections works fine from PHP versions from 5.2.4 [minimum WP requirement] to 5.4.10.

    The only other item to try is disabling all other plugins to see if the error persists. And if it does, load a clean install of WP up on a test site by creating a subdomain and install Connections. If the error does not persist, then the theme is somehow the cause. BTW, could I get a copy of it just to test that myself?

    05/10/2013 at 2:44 pm #259522
    Robert
    Guest

    Hi Steven,
    its working again. Guess it was a “server hiccup” :-)
    best,
    Robert

    05/10/2013 at 3:19 pm #259526
    Steven Zahm
    Keymaster

    @ Robert

    That’s good to hear!

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)

You cannot reply to this support topic. Please open your own support topic.