connections-images

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: not resolved

Tagged: 

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • 02/06/2018 at 8:16 am #450247
    Mary Lou Baily
    Participant

    On my wordpress dashboard i am getting this:
    NOTICE: The connections-images folder does not exist. Read more.

    I have deactivated and reactivated. I have confirmed that the wp-content/uploads has the /connections-images folder and have set the permissions to 755 and also tried 767.

    However, i still have the NOTICE on the dashboard and the images on the live site are not showing up.

    Please advise.

    https://downtownoxfordpa.org/

    02/06/2018 at 8:54 am #450265
    Steven Zahm
    Keymaster

    @ Mary Lou

    Navigate to the Connections : Tools admin page and click the System Info teb. What does it say under the Connections Configuration section?

    02/06/2018 at 12:39 pm #450272
    Mary Lou Baily
    Participant

    — Connections Configuration

    Version: 8.11
    DB Version: 0.6

    CN_MULTISITE_ENABLED: FALSE
    CN_DIR_NAME: connections
    CN_BASE_NAME: connections/connections.php
    CN_PATH: /home/content/a2pewpnaspod05_data06/76/41589676/html/wp-content/plugins/connections/
    CN_URL: https://downtownoxfordpa.org/wp-content/plugins/connections/
    CN_RELATIVE_URL: /wp-content/plugins/connections/
    CN_IMAGE_PATH: /home/downtownoxfordpa/public_html/wp-content/uploads/connections-images/
    CN_IMAGE_BASE_URL: https://downtownoxfordpa.org/wp-content/uploads/connections-images/
    CN_IMAGE_RELATIVE_URL: /wp-content/uploads/connections-images/
    CN_TEMPLATE_PATH: /home/content/a2pewpnaspod05_data06/76/41589676/html/wp-content/plugins/connections/templates/
    CN_TEMPLATE_URL: https://downtownoxfordpa.org/wp-content/plugins/connections/templates/
    CN_TEMPLATE_RELATIVE_URL: /wp-content/plugins/connections/templates/

    02/06/2018 at 1:10 pm #450273
    Steven Zahm
    Keymaster

    @ Mary Lou

    Try this… login into the site with FTP and delete the connections-images folder. Create it again and then set the permissions. Does that correct the issue? If not, you might have to contact the web host to ask them why the folder is not readable.

    02/06/2018 at 2:26 pm #450274
    Mary Lou Baily
    Participant

    by deleting the images folder will this delete all the images? will we need to reupload the images again? Thank you.

    02/06/2018 at 2:33 pm #450278
    Steven Zahm
    Keymaster

    @ Mary Lou

    Oh, I did not know you had images uploaded already. So, no, do not delete the folder.

    So, this was working correctly, yes? If it was, what has changed? Which plugin have been installed or updated when it stopped working? Any security plugins? Did the web host do any upgrades on your account? Did you make any changes to your .htaccess file? If you did, what were they?

    02/06/2018 at 3:00 pm #450291
    Mary Lou Baily
    Participant

    We changed to a Managed WordPress host, and since we did that it stopped working. Perhaps i need to contact our web host to see why this isn’t working now.

    02/06/2018 at 3:04 pm #450298
    Steven Zahm
    Keymaster

    @ Mary Lou

    Since it is managed host… they might need to “unlock” the folder so it is readable. Which host?

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.