[Kate]

When we input & or ‘s either the word amp repeats over and over or the screen freezes and then the site freezes/times out and we have to login again. See below screen shot.

![enter image description here][1]

[Steven Zahm]

@ Kate

Never heard of this one before… please try the theme and plugin conflict checks.

• How do I check for a theme conflict?
• How do I check for a plugin conflict?

Please let me know what you discover.

[Kate]

Steve an update. Yesterday we were working on the computers at the office. When I went home in the evening tested on some other computers (Apple Windows 8 & 10, etc.) with no issues so I chalked it up to the issues being caused by something rooted at the office. (A hospital with older hardware and software). But this morning having the same issues with other computers (not at the hospital) with new hardware/software, all WP updates current, apple, windows 8 & 10, etc. This only happens in some of the custom fields. Tried deleting the custom fields that were having issues and then re-adding them. The issue is still there. Have tried to think through every scenario possible.

[Steven Zahm]

@ Kate

re: Have tried to think through every scenario possible.

You didn’t mention… Did you try the conflict test I had suggested? It really sounds like another plugin interacting with your custom fields for some reason. There is no code, javascript or otherwise, in core Connections which interacts with custom fields (or any of the other fields) as a user is typing content into a field.

[Kate]

Sorry Steve I should have stated that, yes I did,

This is also happening on other sites where I use connections. I did test all of the plugins by deactivating them one at a time except for the code snip-its plugin because the custom field changes I made to make the fields permanent were inserted through this plugin.

I have checked with other people using this for their clients and they are seeing the same thing. Most specifically in the standard fields such as biography you do not see the issue in the visual editor but see it in the code editor after you update.In custom fields this appears in the boxes after you update and go back to make changes/additions to the entries.

This is a critical issue for one client especially (the url provided here) because they/we have spent hours entering data to make their client list electronic. Even though we have been doing this for a few weeks this issue did not start until Tuesday, March 7. No plugins were added in this time period.

[Steven Zahm]

@ Kate

If you give me a temp admin access, I’ll take a look. The login details can be posted here as a private reply.

The issue happens as you are typing, correct? I do not see how that would be possible unless another plugin or theme were causing the issue. What about the theme? You said not plugins were added. What about plugin or theme updates?

Can you also try with a browser with javascript disabled? A lot of stuff will not work on the add/edit entry admin page without javascript but if it does not happen with javascript enabled, then you know it has to be another plugin or the theme.

Another thought… what about browser plugins? Please try replicated using a private browsing window. Most browsers, the private browsing window does not load with browser plugins enabled.

[Kate]

This reply has been marked as private.

[Kate]

Just to make it easier I should restate the issue I guess.

Issue happens with the & and ‘s.

You can see this in the recent Wells Fargo and Test entries custom fields and text editor of the standard fields.

[Steven Zahm]

@ Kate

Ok, I logged in and took a quick look. I thought the issue was as you typed & or 's the page would freeze?

I guess that was wrong.

I was able to type those characters just fine without the page freezing.

I tested in the Wells Fargo entry in the “In Kind Donations“.

What I do see is that &'s became &'s after I saved the change. This is definitely wrong but I did not experience any page freezing.

I applied a “hotfix” to correct the text encoding bug with the text area so special characters will now be properly sanitized and escaped … basically &'s will no longer to into &'s.

Does this fix the issue you are experiencing, ie. the freezing?

[Author]

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