Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
05/10/2016 at 6:45 pm #375926Rebecca MenendezGuest
Hello, I have installed Connections Business Directory, and then I have purchased the Pro Pack. I would like to install a few templates and extensions. When I followed the instructions to download an extension and install it on my WordPress site, I get the error:
Destination folder already exists. /var/www/beta.autrycloud.org/public_html/wp-content/plugins/connections/
Am I supposed to overwrite it when I install the extension? then how would I install additional extensions and templates?05/10/2016 at 7:26 pm #375929Steven ZahmKeymaster
You would only ever receive that error is Connections was not uninstalled correctly by WordPress which happens on rare occasion during updates a WordPress fault, not Connections.
To fix, log into your site with FTP and navigate to the
../wp-content/plugins/folder and then delete the
Now you will be able to reinstall Connections normally.
If you already had data in Connections, it is safe in the database and will not be lost.
As for installing extensions and templates, that is done exactly like installing any other plugin which needs to be uploaded. Here’s the link the doc page which has the basic installation instructions for extension. Template are the eact same process, here’s the basic installation instruyctions.
Specific instructions for each extension and template can be found on the docs table of content page.
Hope that helps! Let me know.
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