Connections Database started showing "no results"

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This topic is: resolved

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Viewing 10 posts - 1 through 10 (of 13 total)
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  • Author
    Posts
  • 05/12/2015 at 4:28 pm #334014
    Brian Wymore
    Participant

    Hello,

    Recently, our Connections Database started showing “no results”. I could not find this issue in your forums. Can you provide a link? Or perhaps some guidance on how to fix the issue. We’re currently running the most updated version of the plugin. There are over a dozen entries in our staff database. If you have questions, please let me know. Thanks for your help.

    05/12/2015 at 11:41 pm #334058
    Brian Wymore
    Participant
    This reply has been marked as private.
    05/13/2015 at 10:51 am #334113
    Steven Zahm
    Keymaster

    @ Brian

    Well, with the details provided I do not see any reason for the issue.

    What happens when you remove the category and exclude_category options? The only change to these recently is to use a core WordPress function to convert a string of numbers to an integer array rather than doing it “manually” in both instances. Basically this reduces code bloat. Since the code does the same thing, although using a different approach, there would be no material effect of the function of those options.

    Sorry, for the ramble…

    If you get results after remove thing, try adding them back one at a time. What happens?

    05/13/2015 at 12:09 pm #334132
    Brian Wymore
    Participant
    This reply has been marked as private.
    05/13/2015 at 1:28 pm #334135
    Steven Zahm
    Keymaster

    @ Brian

    Yes, that would be helpful… otherwise, I’m just making guesses.

    05/13/2015 at 10:10 pm #334163
    Brian Wymore
    Participant
    This reply has been marked as private.
    05/14/2015 at 10:29 am #334243
    Steven Zahm
    Keymaster

    @ Brian

    I did receive the email, but I did not receive the login details. I attempted to reset the password, guessing the email address used for the account. I received confirmation that a password reset email was sent, but I have not received that either.

    Could you please send the login details via the Contact link at the bottom of the page? Please paste a link in the message to this forum thread so I can relate the two. Thanks!

    05/14/2015 at 11:24 am #334251
    Brian Wymore
    Participant
    This reply has been marked as private.
    05/14/2015 at 2:59 pm #334284
    Steven Zahm
    Keymaster

    @ Brian

    Don’t know what to tell you… It seems to work fine…

    I logged in. I found only one page with the shortcode. It was only [connections]. When I viewed the page, I saw all the entries, not a no results message.

    I figure the shortcode was changed… I changed to [connections category='7,8,9,10,11,12' exclude_category='1,2,3,4,5,6' template="excerpt-plus" str_select='Select Sites' str_select_all='Show All Sites' connections link='false' str_read_more='' enable_pagination='false']. When I viewed the page, it was fine, displaying exactly as I would expect. I did not get a no results message.

    When are you receiving the message? Just when you’re logged in? The page seems to be public, when I visit, not logged in, it still shows up fine.

    05/14/2015 at 4:19 pm #334332
    Brian Wymore
    Participant
    This reply has been marked as private.
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