[Carolin Collins]

Hi! I was hoping to use Connections with the Jupiter theme (http://themeforest.net/item/jupiter-multipurpose-responsive-theme/5177775) however as soon as I install it, I get a HTTP500 error. Had at first tried removing other plugins in case of plugin conflict but that didn’t fix the issue. Then I changed to default 2015 theme and no problem installing Connections. As soon as I switch the theme over to Jupiter, the error is back.

This error is only in the Dashboard by the way. The front end of the website stays fine.

[Steven Zahm]

@ Carolin

My first thought is that maybe the theme requires a lot of memory and it just so happens when Connections is activated, it pushes it over the limit and the result would be the same if you activate another larger plugin. So, that said, my first suggestion is to try increasing the memory allocated to PHP. Here’s an excellent post on how to do it. Since every web host is different, the method that will work for you will depend on the host server config. My suggestion is to start at the top and work your way down the list. Generally I recommend setting 128MB as that should, in most cases, provide plenty of headroom but try going straight to 256MB.

If changing the memory does not fix it, then I’ll need a copy of the theme for further debugging. If there ends up being something I need to address, I’ll fix it. But it could very well end up being an issue with the theme and not Connections.

Hope this helps!

[Carolin Collins]

Oddly, my client’s host only provides 48M of memory. I asked them to increase it but it’s a no-go without changing hosting package at 4x the cost. However, they temporarily increased it to 64M just for testing purposes and in that time I was able to install & activate both Jupiter and Connections without any issue. They have now decreased it back to 48M but the error message has not come back! So fingers crossed it stays that way. If not, I’ll move the site to a different host.

Thanks for your help!

[Steven Zahm]

@ Carolin

re: Oddly, my client’s host only provides 48M of memory.

Really!?! How odd and surprising. Which host, if I may ask?

48MB will not give you much wiggle room I suggest temporarily installing the Query Monitor plugin to see how close to that limit you’re getting. It’ll add a nifty admin bar item, just clicking on it (not any of its submenu items) will take you to a section which will show you the “Peak memory usage”.

re: I was able to install & activate both Jupiter and Connections without any issue. They have now decreased it back to 48M but the error message has not come back! So fingers crossed it stays that way. If not, I’ll move the site to a different host.

If you have to move, I suggest SiteGround at least the GrowBig WordPress hosting plan. The price is very good with excellent performance and support. (I do not get anything for this recommendation, just a very satisfied customer who was disappointed with several other very popular hosts).

Hope that helps!

[Carolin Collins]

Thanks a lot for the Query Monitor plugin tip. Very helpful. Again, oddly here it’s telling me that I am using 70,210 kB (26.8% of 262,144 kB limit) …. But the hosting account still claims it’s 48M …. It’s working. Not questioning it any further before I jinx it!!! Thanks for your help and tips :)

[Steven Zahm]

@ Carolin

Actually, that is not entirely ood… you as a user on a host can set the max memory limit for PHP to anything you want and PHP will happily report that user set limit. But, a web host can set a “hard limit” so no matter what you set the limit to the server will actually limit you to host’s setting. My limited experience, generally, a host will not share what the actual “hard limit” is but most of the hosts that I have hosted with seemed to support a hard limit of 128MB to 256MB.

Anyway, let’s not jinx it :)

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