The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
Hello! My client informed me that the Alpha search has stopped working since the upgrade. What should I change? Thanks!!
Hi, Steven! Thanks for the quick response. My purchase history has my other purchases, but not cMap. I cannot think that I would have it without purchasing it. Can you double check this for me? Thanks!
Did a search of my email … Looks like we did an exchange Market for cMap via email. Back then I didn’t have a way to handle that any other way. When I upgraded the shopping cart your original purchase of Market was imported. I edited your purchase history so you’ll see cMap instead of Market now. Hope that helps.
Hi, Steven! I think I got everything upgraded correctly, but the alpha still isn’t working. Any thoughts?
cMap 1.0 is still being used. After you installed cMap as a plugin and activated it, did you go to the Connections : Templates admin page and delete cMap 1.0? If not, you need to activate the default template, delete cMap 1.0. After which cMap 3.0.x will show up for activation.
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