cMap Alpha

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • 05/14/2013 at 10:48 am #259763
    angie
    Participant

    Hello! My client informed me that the Alpha search has stopped working since the upgrade. What should I change? Thanks!!

    http://fcchamber.net/members

    05/14/2013 at 11:19 am #259771
    Steven Zahm
    Keymaster

    @ angie

    The site is using cMap 1.0 which is a couple years old now … I highly recommend updating to version 3.0.x. It is a free upgrade which can be downloaded from your purchase history. Please take note of the special upgrade instructions.

    This should resolve the issue. Thanks.

    05/15/2013 at 9:29 am #259874
    angie
    Participant

    Hi, Steven! Thanks for the quick response. My purchase history has my other purchases, but not cMap. I cannot think that I would have it without purchasing it. Can you double check this for me? Thanks!

    05/15/2013 at 11:04 am #259896
    Steven Zahm
    Keymaster

    @ angie

    Did a search of my email … Looks like we did an exchange Market for cMap via email. Back then I didn’t have a way to handle that any other way. When I upgraded the shopping cart your original purchase of Market was imported. I edited your purchase history so you’ll see cMap instead of Market now. Hope that helps.

    05/30/2013 at 10:33 am #261248
    Angie
    Guest

    Hi, Steven! I think I got everything upgraded correctly, but the alpha still isn’t working. Any thoughts?

    Thank you!

    05/30/2013 at 11:02 am #261254
    Steven Zahm
    Keymaster

    @ angie

    cMap 1.0 is still being used. After you installed cMap as a plugin and activated it, did you go to the Connections : Templates admin page and delete cMap 1.0? If not, you need to activate the default template, delete cMap 1.0. After which cMap 3.0.x will show up for activation.

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Viewing 6 posts - 1 through 6 (of 6 total)

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