Click Export and nothing happens

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • 04/16/2018 at 1:40 pm #459204
    Charlotte Pritchard
    Participant

    Hello,
    When I go under Tools Export and click to export all nothing happens. Am I doing something wrong? If you need me to, I can give you temp admin access.

    04/16/2018 at 2:09 pm #459205
    Steven Zahm
    Keymaster

    @ Charlotte

    I suspect that another plugin or perhaps the theme is not limiting their javascript to their own admin pages and this is causing a fatal javascript error which is preventing javascript from running correctly on that page.

    To determine this. Load the page in Chrome, hit the F12 key and then click the Console tab. Lastly click the button to start the export. Any errors will be listed in the console. Those errors may provide clues into the cause of the error. If they do not you might have to do the conflict checks:

    Hope this helps, let me know.

    04/16/2018 at 2:42 pm #459209
    Charlotte Pritchard
    Participant

    Hello,
    Yes it is a conflict with a plugin. Thank you for helping me find it. The plugin that has the conflict is Raffle Tickets for WooCommerce by http://wpraffle.com/

    Thanks,
    Charlotte Pritchard

    04/16/2018 at 3:44 pm #459210
    Steven Zahm
    Keymaster

    @ Charlotte

    Was causing a javascript error that you could see in the browser console?

    04/16/2018 at 3:49 pm #459215
    Charlotte Pritchard
    Participant

    I contacted Raffle Ticket and they fixed the conflict, so everything is working now.
    Here is the error code:

    raffle-admin.js?ver=1523904539:3 Uncaught ReferenceError: wpAjax is not defined
    at HTMLDocument. (raffle-admin.js?ver=1523904539:3)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,quicktags,thickbox&ver=4.9.5:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,quicktags,thickbox&ver=4.9.5:2)
    at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,quicktags,thickbox&ver=4.9.5:2)
    at HTMLDocument.K (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,quicktags,thickbox&ver=4.9.5:2)

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