changing Liscences

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 05/24/2016 at 12:44 pm #377414
    Campbell Boyer
    Participant

    I bought a template, plus the link and form and CSV import for a client site.
    I played with them and showed them to my client at a dummy site.
    I then deactivated them on that site and moved them to my client’s site.
    I get this: “License activation limit has been reached.” when I activate them.

    05/24/2016 at 1:26 pm #377428
    Steven Zahm
    Keymaster

    @ Campbell

    Which site are you trying to activate them. I see all items are activated on riverpony?

    10/25/2016 at 7:43 am #397142
    Mark Smith
    Guest

    We started working on a site update a few months ago and purchased the Form add on. The it was activated at new.kingfieldusa.com We have since gone live with the site and need to reactivate without the ‘new.’ part of the hostname. Is there a way to do this?

    10/25/2016 at 9:54 am #397148
    Steven Zahm
    Keymaster

    @ Mark

    See this FAQ, the “License Activated on Another Site” section. It will walk you thru deactivating the old site from your purchase history so you can activate it on your live site.

    Hope that helps!

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Viewing 4 posts - 1 through 4 (of 4 total)

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