Change Phone not more possible

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 10/01/2014 at 6:36 am #305570
    Hubert Horstmann
    Participant

    Hello

    i made a update and now its not more possible to add a telephone number.
    When i click the add button it spring to the top of the side.
    What can i do to fix this?

    thanks for help.

    Greetings
    in order: L. Buckowitz

    10/01/2014 at 8:53 am #305575
    Steven Zahm
    Keymaster

    @ Hubert

    What exactly was updated? … Right now, I’ll assume just Connections…

    The description of the issue is very similar to what happens when there is a fatal javascript error on the page. When that happens, all javascript after the error can not run.

    Fatal javascript errors are nearly always caused by the theme or another plugin. Here’s how to tell…

    Open the page in Chrome, hit the F12 key and click the Console tab. All javascript errors will be listed here. Generally the fatal error will be one that say something is undefined. If you mouseover the filename to the far right of the error message the file path will be shown. Most of the time you can figure out the plugin causing the error by that file path.

    Hope that helps, let me know.

    10/01/2014 at 10:06 am #305598
    Leonid Buckowitz
    Guest

    We use now WordPress 4 after this update we don’t can add new phonenumbers.
    Error messages:
    SCRIPT438
    cn-admin.min.js, line 1 character 36

    what can we do?

    greetings
    l.buckowitz

    10/01/2014 at 10:29 am #305599
    Steven Zahm
    Keymaster

    @ Leonid

    That appears to be an error that happens when another plugin or theme replaces the default jQuery with something other than the version that comes with WordPress in IE.

    What version of jQuery is being loaded and from where? If you give me a temp admin account, I’ll take a quick look.

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