Category selection no longer working

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , ,

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • 12/13/2017 at 8:41 pm #443806
    Kate Howarth
    Participant

    Hi

    Since performing an upgrade to Connections today, my category list is no longer able to be used. Users should be able to select multiple categories.

    Buttons to add address etc. are also not working

    I have also changed from Story Theme to Avada theme today – hopefully this has nothing to do with it…

    Any advice would be appreciated. https://southeastarts.org.au/south-east-arts-directory/submit/

    Thanks

    12/14/2017 at 11:49 am #444046
    Steven Zahm
    Keymaster

    @ Kate

    It seems the javascript required by Form is not being loaded. I’ve run into this before and gave those users a bit of PHP code to force it. That solution was more or less a hack. I think I’ve come up with another method which I hope resolves this rare issue.

    If you can supply me with a temp admin login, I can apply the change to make sure it correct the issue for you. The login details can be posted here as a private reply.

    12/14/2017 at 9:05 pm #444140
    Kate
    Guest
    This reply has been marked as private.
    12/15/2017 at 10:45 am #444189
    Steven Zahm
    Keymaster

    @ Kate

    I logged in and it seems the plugin editor will not allow me to make changes. Could you send a FTP login too please?

    12/18/2017 at 11:32 pm #444535
    Kate Howarth
    Participant
    This reply has been marked as private.
    12/19/2017 at 11:07 am #444609
    Steven Zahm
    Keymaster

    @ Kate

    So, it seems another plugin or possible the theme was un-registering a core WordPress script, jQuery Form, which is required by Connections. I added a check in Connections to see if jQuery Form is registered or not and if it is not, registers it again. This seems to have corrected the issue.

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)

You cannot reply to this support topic. Please open your own support topic.