The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
My wordpress account developed errors. I have done a fresh install but would like to use the archived csv import and the “category” data file. What are their file names? Thanks!
The CSV Import extension can be downloaded from your purchase history with an active license. The files for the extension in your archive can be found in this path:
The category data is actually in the WordPress database. It is not stored in a file. If you still have the database from the old site, you’ll have to use phpMyAdmin or similar tool and export the Connections tables and reimport them into the new database.
I hope that helps.
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