Can't see plugin settings or directory entries on test site

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Viewing 2 posts - 1 through 2 (of 2 total)
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    Posts
  • 06/19/2017 at 8:43 am #426430
    Kristen Hoekstra
    Participant

    I replicated a live site which has the plugin and several extensions installed and I can’t see any entries or access the settings page. Does anyone know why this happens? For example, when I attempt to access the settings page, it says “Sorry, you are not allowed to access this page.”

    The site is replicated on a test environment in order to implement some new features for the site.

    Thank you.

    06/19/2017 at 12:49 pm #426434
    Steven Zahm
    Keymaster

    @ Kristen

    This can happen… more of a WP issue than a Connections issue. It’ll happen depending on the method you chose to migrate the site. WP roles and capabilities are saved in the db and if not migrated properly will be lost. It is best to use a plugin like Duplicator or Backupbuddy to move sites around because they handle this and other critical items during the transfer.

    To fix this, you can refer to this FAQ. The instructions are targeted towards s2Member but the same instructions will still apply. Basically what is does is add the custom capabilities Connections requires back to the WP database.

    Hope this helps, let me know.

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