Can't make purchase

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , ,

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • 02/14/2016 at 3:48 am #365236
    Elham Ali
    Participant

    Hello,

    I have the free version of Connections on my website and I would like to purchase the Excerpt Plus, a great fit to my organization’s website.

    However, when I click purchase (via credit card), I get the following error:

    Error: Missing Stripe token. Please contact support.

    Can you please assist me? I would like to purchase it as soon as possible.

    Thank you,
    Elham “Ellie”

    02/14/2016 at 7:27 am #365261
    Steven Zahm
    Keymaster

    @ Ellie

    Apologies that you had an issue trying to make a purchase. I just tested and it worked fine, perhaps the credit card processor was having an issue at the time you were attempting to make your purchase which seems to have been corrected. I suggestion trying again. Again, apologies for the trouble.

    02/15/2016 at 4:38 am #365304
    Elham Ali
    Participant

    Hi Steven,

    Thank you for replying! I used my phone to purchase the template and it works!! Apparently when I try to purchase via my computer, i keep getting the error of a missing stripe token.

    Thank you so much for providing such a great template.

    BEst,
    Elham

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)

You cannot reply to this support topic. Please open your own support topic.