Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
03/15/2013 at 12:46 pm #254212Mark AdamsGuest
Just purchased the plugin and really like it. However, no matter what I do with different settings, I can’t seem to get the logo image to not distort. It seems to stretch to fill the area. I have tried all three button settings in the add logo area and even tried differ sized images.
I’m sure I have missed one simply setting somewhere, but I’m stumped. Here is a link to show you what I’m getting. See my listing as Mark Adams
Thanks in advance.
Mark Adams03/16/2013 at 9:40 am #254254Steven ZahmKeymaster
I just visited the site. The only entry with a logo seems to be this one:
What are the settings for the logo on the Connections : Settings admin page under the Images tab?
And, after you changed the settings, did you re-upload the logo so the new settings can be applied?03/16/2013 at 9:57 am #254256Mark AdamsGuest
Yes the only logo is on my listing (Mark Adams) I thought I would add the other logos once I got this figured out.
Have all logo settings on default and have tried to upload separately using fill, crop and none and still can’t seem to get it to format properly.
Have also tried to change default setting and reupload with same results. Again, I’m sure I have unintentionally hit a wrong setting or not done something simple, but can’t figure it out. Hope is helps you to resolve….Thanks you.
Mark03/17/2013 at 11:14 am #254372Steven ZahmKeymaster
Ok, yep. I found the issue. The Fill option is not processing the image correctly. It should be scaling proportionally and then fill in with white as need to result in the specified image size. It was actually just anamorphic scaling the image which would be the None option. This will be fixed in the 0.7.6.2 update being released today.
You cannot reply to this support topic. Please open your own support topic.