[Christelle Lachapelle]

When I click the “cusomize” button, it takes me to the theme customization page where I see the tab for “Connections Template” for a second then it disappears. Screencast here: http://screencast.com/t/qkJUJLaeO

I’m using the Genesis theme from StudioPress with the Cafe Pro child theme.

Plugins I have are:
Akismet
Connections
Connections cMap – Template
Connections Form
Connections Market – Template
Genesis eNews Extended
Root Relative URLs
Simple Social Icons
Under Construction
WP Super Cache

I searched here to see if anyone had this problem but didn’t see anything.

Thanks!

[Steven Zahm]

@ Christelle

Hard to say for sure why this would occur… right when it disappears, it should open the the Display panel, a subpanel of the Connections Template panel. In developing this feature, the only time I experienced this was when opening to a panel which didn’t exist or when all panels were set to be inactive. That said, my best guess something is interfering with the active panel or the panels that should be registered are being unregistered.

Since you only have a few plugins, did you try deactivating all but the Connections related ones to see if the issue persists?

[Christelle Lachapelle]

So it was the “Root Relative URLs” plugin that was causing the problem. So you know. I’m not sure if I even need that, but it was recommended for my theme. I can access the area to customize my template now. Thanks so much for your help!

[Steven Zahm]

@ Christelle

Thanks for letting me know the plugin… odd the theme would recommend a plugin which has not been updated in over 2 years and most reviews saying it doesn’t work anymore :/

I like the idea of the plugin, but there is so much potential for breakage. My guess is one of the links required for the Template Customizer is broken by the Root Relative.

I’ll add this to my plugin conflicts section is the FAQ/s.

[Tiff Thompson]

I am experiencing the same issue. I disabled all plugins not connections related to no avail. Any other suggestions?

I see the customizer for a moment then it disappears. The standard customizer works Appearance>Customize however it see a warning flash (attached).

If I dig into the file at line 1222 I see this:

    public function sanitize_sidebar_widgets_js_instance( $widget_ids ) {
    global $wp_registered_widgets;
    $widget_ids = array_values( array_intersect( $widget_ids, array_keys( $wp_registered_widgets ) ) );
    return $widget_ids;
}

Not sure if has something to do with it.

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[Steven Zahm]

@ Tiff

It odd you would see that error because that relates to the Widget Customizer which is part of core WordPress, not Connections. Nothing in Connections or any of its extensions even hook into this part of WordPress.

The first error makes mention of arg 1 is not an array… since you’ve already deactivated all but Connections related plugins it is possible that the theme itself is the root cause of the error being generated. I’m assuming the theme does come with many widgets, most seem to? If the theme is incorrectly hooking into the Widget Customizer. It is very possible to incorrectly hook into it and still work correctly with it is accessed directly because of the possibility the theme author did not take into account the Customizer being loaded outside of the core WordPress Customizer features.

In short, any error, even the one you see can cause the Customizer to fail to load correctly.

It is still possible some weird edge case bug in Connections is the cause, even if unlikely, but the only I could determine this is if I am given a temp admin account and FTP access for debugging. I you will give me this access, I will take a look.

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