Cannot update connections_widget

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Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • 09/20/2016 at 6:37 am #392220
    Ryan Kelley
    Participant

    When updating the connection widget I get the following error.

    An error occurred while updating Connections Widgets: Could not copy file. connections-widgets/templates/todays-anniversaries/todays_anniversaries.php

    Currently I’m on Connections 8.5.26 and Widgets 2.2

    My License is valid.

    I tried to renaming the existing todays_anniversaries.php file but had the same error.

    09/20/2016 at 11:22 am #392268
    Steven Zahm
    Keymaster

    @ Ryan

    When WordPress updates plugins it downloads and decompresses the plugin to a temporary folder on the web server. Where that location is really depends on the web host, so, I could not tell you where it is at. The issue is for some reason After WordPress downloads and decompresses the update it is unable to copy that file to the plugins/connections-widgets folder. The error is generated from the file in the temp folder, not the file in the plugins/connections-widgets folder.

    So, it seems that WordPress is able to retrieve and decompress the file just fine but something on the webserver is preventing either the old file from being deleted and causing the copy fail or the temp file can not be copied. Either way this seems to be a web server issue that you’ll have to contact your webhost and ask about.

    The only thing I can suggest is to deactivate the plugin, delete it and then manually reinstall it again (the updated version). You will not lose any data and the widgets you’ve configured will remain intact.

    Hope that helps, let me know.

    09/20/2016 at 11:32 am #392270
    Ryan Kelley
    Participant

    Thanks Steven that did the trick.

    09/20/2016 at 11:39 am #392271
    Steven Zahm
    Keymaster

    @ Ryan

    Good to hear!

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