Cannot Update cMap Plugin

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , ,

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • 02/20/2016 at 10:02 am #366085
    Alison
    Participant

    Hi, I received a warning stating that this plugin needed to updated and received the following message when I tried to make the update:

    An error occurred while updating Connections cMap – Template: Update package not available.

    Please advise.

    • This topic was modified 10 years, 6 months ago by Alison.
    02/20/2016 at 10:12 am #366087
    Steven Zahm
    Keymaster

    @ Colin

    I have been performing site maintenance this morning… doing updates too. It is possible you tried to update when the site was down momentarily. Please try again. If you still receive an error message make sure you have entered your support license key for cMap on the Connections : Settings admin page under the Licenses tab.

    Hope that helps, let me know.

    02/20/2016 at 10:25 am #366091
    Alison
    Participant

    Hi Steven,

    Thanks for getting back to me so quickly, especially on a Saturday morning.

    I checked and found that the license key was missing so I made sure that I entered that information and received notification that it was valid.
    I then tried to update the plugin again and unfortunately, I received the same error message.

    02/20/2016 at 10:57 am #366107
    Steven Zahm
    Keymaster

    @ Colin

    Hmmm… I just tested the upgrading on my test server and it worked so Unfortunately I can not replicate the error. I’ll need a temp admin login so I can take a closer look.

    02/20/2016 at 12:31 pm #366167
    Alison
    Participant
    This reply has been marked as private.
    02/20/2016 at 12:55 pm #366181
    Steven Zahm
    Keymaster

    @ Colin

    Well, that was pretty uneventful which I guess is a good thing. I logged in and clicked the update link on cMap and it updated without any errors. I updated from the PLugins admin page… is that the page where you were getting the error or were you getting it on the Updates page?

    02/20/2016 at 2:16 pm #366185
    Alison
    Participant

    First of all, thank you for updating the plugin.
    I was receiving the error from the Plugins admin page.

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)

You cannot reply to this support topic. Please open your own support topic.