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02/27/2018 at 10:44 am #453414Ben WinterParticipant
When I go into Categories and click Edit, it won’t let me.
I get the error “Cannot load connections_categories.”
I have enhanced categories installed (this isn’t my account but someone else’s that I am working on).
If I add a new category, the new category appears and is editable. So this seems to only be affecting older categories.02/27/2018 at 11:47 am #453428Steven ZahmKeymaster
I’m not sure I can even guess what the cause would be. It sounds like the error message is a WordPress error message. Perhaps somehow it is permissions related.
Why it would this affect only old vs new would be a mystery because from a Connections code perspective there is literally no distinction. In code there is no difference between and old and new category. I’m fairly certain the code Connections Categories has not really changed in regards to adding/editing since its release a decade ago.
The only thing I can think of is to make sure Connections is fully up to date along with any addons that may be installed.
Deactivate all plugins except Connections to see if the issue still persists.
You could try force resetting the core Connections role capabilities.
Not sure what else to suggest. Maybe it is somehow triggering a mod_security rule the web host has put in place???
Not sure if this helps, but I hope it does. Let me know.02/28/2018 at 9:50 am #453542Ben WinterParticipant
Must have been a glitch or cached something because it is working today. Weird.
My only other thought was that it had to do with categories that had commas in them, but that didn’t hold true this morning.
I guess this was a non-issue after all.02/28/2018 at 9:59 am #453544Steven ZahmKeymaster
Great to hear this is sorted! It seemingly randomly starting working seems to indicate the web host was making server config changes. Perhaps that was causing other issue two and Connections issue was simply just one of the side effects of those changes. For now, I still think it was a mod_security rule.
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