Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
07/22/2013 at 5:23 pm #265478LauraGuest
Just installed on a WordPress 3.5.2 site, but I’m being told that the plugin cannot be activated “because it triggered a fatal error.” But that’s all the information it gives. No details.
Help?07/22/2013 at 8:14 pm #265481Steven ZahmKeymaster
Well, this is going to be tough to figure out. I know there are now activation bugs. For me to investigate, I’ll need a temp admin account and a temp FTP account… or … the error should be logged in the PHP error log. Activate the plugin, then go stright to the PHP error log in your web host’s control panel. Let me know what you find.07/23/2013 at 3:37 pm #265589ShonnaGuest
I’m getting the same thing when I try to activate. I had the previous version installed and it was running great. It installs just fine, but activation causes this message….
Warning: require_once(D:\hosting\4073379\html/wp-content/plugins/connections/includes/class.options.php) [function.require-once]: failed to open stream: No such file or directory in D:\hosting\4073379\html\wp-content\plugins\connections\connections.php on line 272
Fatal error: require_once() [function.require]: Failed opening required ‘D:\hosting\4073379\html/wp-content/plugins/connections/includes/class.options.php’ (include_path=’.;C:\php\pear’) in D:\hosting\4073379\html\wp-content\plugins\connections\connections.php on line 272
Help? Or can I get a zip of the previous version?07/23/2013 at 4:15 pm #265592ShonnaGuest
FTP’d into the host and saw the connections folder in the wp-content/plugins and deleted it. Then saw 2 other connections directories outside the folder (images and templates) and deleted those. Logged back into wp-admin and installed connections. Logged out. Logged back into wp-admin and activated. It worked! Not sure which of these steps did the trick, but it’s working now. Thanks.07/23/2013 at 7:57 pm #265597Steven ZahmKeymaster
It seems you were upgrading from a “much older” version and for some reason the upgrade did overwrite all the older files. How did you do the upgrade? Manually via FTP? Anyway deleting the
../wp-content/plugins/connections/folder is what fixed it for you.
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