Cannot activate license

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • 09/20/2016 at 10:57 pm #392314
    Oleg Markoff
    Participant

    I erased site and installed it from scratch ( same domain name, same hosting)
    looks like that i forgot to unregister sevaral licenses and now i cannot activate them
    how can i solve that problem?

    09/21/2016 at 11:01 am #392410
    Steven Zahm
    Keymaster

    @ Oleg

    Looking at your activations for the items from the Pro Pack you’ve activated some on http://vikaraskina.com/ and some on http://vikaraskina.com/main/ even if they are the “same” site you must have changed teh configuration because the URL is difference which would qualify as different sites even though the content is the same.

    Which is the correct one site? I yo can let me know, I can deactivate the incorrects ones for you.

    Also, you can do this yourself too. Navigate to your purchase history page and click the Licenses tab. By clicking the Manage Sites link you can deactivate your licenses and activate to the correct site. I recommend only deactivating the site and then activating the licenses on the Connections : Settings / Licenses page since you would still have to activate them there anyway.

    Hope that helps, let me know.

    09/21/2016 at 1:09 pm #392467
    Oleg Markoff
    Participant

    yes
    you are right. vikaraskina.com was a site that i transferred from laptop and it broke during transfer. so i deactivated licenses, I thought that i did, removed site and started new one from scratch, but put it under ../main
    so please deactivate all on vikaraskina.com, that is not in use anymore and is deleted

    09/21/2016 at 8:33 pm #392499
    Steven Zahm
    Keymaster

    @ Oleg

    Ok, I have deactivate all that were activated on http://vikaraskina.com/ and left those on http://vikaraskina.com/main/ activated.

    Hope that helps!

    09/21/2016 at 11:02 pm #392505
    Oleg Markoff
    Participant

    thanks
    it works!

    09/22/2016 at 8:57 am #392582
    Steven Zahm
    Keymaster

    @ Oleg

    great to hear. Keep in mind that you can always do this yourself on your purchase history page as I xplained in a previous reply.

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Viewing 6 posts - 1 through 6 (of 6 total)

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