Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
Tagged: 8.5.26, activation, license, manage sites, support
- This topic has 5 replies, 2 voices, and was last updated 6 years, 8 months ago by Steven Zahm.
09/20/2016 at 10:57 pm #392314
I erased site and installed it from scratch ( same domain name, same hosting)
looks like that i forgot to unregister sevaral licenses and now i cannot activate them
how can i solve that problem?09/21/2016 at 11:01 am #392410
Looking at your activations for the items from the Pro Pack you’ve activated some on
http://vikaraskina.com/and some on
http://vikaraskina.com/main/even if they are the “same” site you must have changed teh configuration because the URL is difference which would qualify as different sites even though the content is the same.
Which is the correct one site? I yo can let me know, I can deactivate the incorrects ones for you.
Also, you can do this yourself too. Navigate to your purchase history page and click the Licenses tab. By clicking the Manage Sites link you can deactivate your licenses and activate to the correct site. I recommend only deactivating the site and then activating the licenses on the Connections : Settings / Licenses page since you would still have to activate them there anyway.
Hope that helps, let me know.09/21/2016 at 1:09 pm #392467
you are right. vikaraskina.com was a site that i transferred from laptop and it broke during transfer. so i deactivated licenses, I thought that i did, removed site and started new one from scratch, but put it under ../main
so please deactivate all on vikaraskina.com, that is not in use anymore and is deleted09/21/2016 at 8:33 pm #392499
Ok, I have deactivate all that were activated on
http://vikaraskina.com/and left those on
Hope that helps!09/21/2016 at 11:02 pm #392505
it works!09/22/2016 at 8:57 am #392582
great to hear. Keep in mind that you can always do this yourself on your purchase history page as I xplained in a previous reply.
You cannot reply to this support topic. Please open your own support topic.