Cannot access Premium Templates forum as logged in Buyer

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: ,

Viewing 10 posts - 1 through 10 (of 11 total)
1 2
  • Author
    Posts
  • 01/08/2013 at 5:09 pm #248778
    ChromeHorse
    Participant

    Purchased Connections Pro 10/2/12

    Cannot access Premium templates forum, specifically Cmap. States “This forum is restricted to buyers.”

    01/08/2013 at 8:26 pm #248787
    Steven Zahm
    Keymaster

    Ahhh, it seems the plugin for limiting access does not seem to support setting multiple purchases, ie. the Pro Pack. Looks like I’m going to have to roll up my sleeves and add that feature myself. In the meantime. In the mean time, I will be more than happy to address your support questions here.

    01/19/2013 at 7:42 am #249353
    ddadirector
    Participant

    Same issue. Would like to browse support topics

    01/19/2013 at 9:42 am #249357
    Steven Zahm
    Keymaster

    @ddadirector

    I just checked your account, you’ve purchased Market and do have access to its forum. You’re good to go.

    01/25/2013 at 11:28 am #249848
    Foaad
    Participant

    I’m also having the same issue. I cannot access the CMap forum.

    I have organized my directory to show only organizations to the public (registered users) and not the individuals connected to the organization as I have set the individuals to “unlisted.” Now since the title is the organization’s automatically has created links to individuals who are not listed. How can I remove the link in the title?

    Thanks for your help.

    Foaad

    01/25/2013 at 12:16 pm #249850
    Steven Zahm
    Keymaster

    @ Foaad

    I’m having a hard time understanding the issue. Currently is not a way to associate an individual entry with an organization entry. Regardless, “unlisted” entries should never be shown, unless that option was changed on the Connections : Roles admin page. So you might want to double check that.

    There is an option, which is off by default, that turns and individual name and an organization name into a link on the Connections : Settings admin page under the Advanced tab. Un-checking that option will remove the link.

    Hopefully this offers some help.

    01/25/2013 at 12:34 pm #249851
    Foaad
    Participant
    This reply has been marked as private.
    01/25/2013 at 1:19 pm #249856
    Steven Zahm
    Keymaster
    This reply has been marked as private.
    01/25/2013 at 1:23 pm #249857
    Foaad
    Participant
    This reply has been marked as private.
    01/25/2013 at 2:33 pm #249863
    Steven Zahm
    Keymaster

    @ Foaad

    No, that will not be an issue for the Link plugin. Well, the slug issue anyway. Do both the org and the individual have the same email address? That, could be an issue, because the only way I could think of to link a registered user to an entry was by email. That was the safest bet since email addresses for registered users have to be unique.  Link will go grab the first matching email address it finds and link that entry. So, if both the org and individual have the same email address it is likely the auto link will grab the org first since it was input first. Does that make sense?

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 11 total)
1 2

You cannot reply to this support topic. Please open your own support topic.