Cannot access entries

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: 

Viewing 10 posts - 1 through 10 (of 15 total)
1 2
  • Author
    Posts
  • 09/17/2013 at 8:45 am #269329
    Marie Mushing
    Participant

    Hi Steve, I just approved my first new member on my site this morning.. now I cannot see any of the entries in the manage area of the admin section. and the new one I approved does not show up..
    The Manage section shows 3 approved entries which is correct but I cannot see them.
    When I approved the new entry, they had selected categorized because there was not one created for them.. so I created the new category, changed it from categorized to Music Schools and bam.. all the entries disappeared in the manage area and the new one doesn’t show up anywhere even though it says it is approved.
    Help!
    Thanks so much. Marie

    09/17/2013 at 1:29 pm #269344
    Steven Zahm
    Keymaster

    @ Marie

    Can you double check to make sure that all three filters are set to “Show All Categories”, “Show All Entries” and “show All. Also click the “All” link so you are view all entries in the moderation queue.

    09/17/2013 at 1:34 pm #269345
    Marie Mushing
    Participant

    Hi Steve, evertime I try to change the categories one to show all, it keeps defaulting back to uncategorized.

    09/17/2013 at 3:28 pm #269363
    Steven Zahm
    Keymaster

    @ Marie

    Can I get a temp admin account so I can take a closer look? Details can be posted here. Just click the private reply box.

    09/17/2013 at 3:43 pm #269382
    Marie Mushing
    Participant
    This reply has been marked as private.
    09/17/2013 at 4:20 pm #269387
    Steven Zahm
    Keymaster

    @ Marie

    I just logged in and it seems working fine for me.

    I see four entries. One in the moderation queue with the other three being approved. One of those three, the visibility is set to Unlisted. Two entries are linked to user account one of which is in the moderation queue.

    Everything seems fine.

    09/17/2013 at 4:26 pm #269388
    Marie Mushing
    Participant

    how odd.. ok, thank you. I wonder.. I have been accessing the admin through Firefox.. would this affect it?

    09/17/2013 at 8:28 pm #269399
    Steven Zahm
    Keymaster

    @ Marie

    No, the browser shouldn’t matter. But, I guess, it would hurt to try it in another. Question, after you select “All…” in the drop down boxes; are you clicking the Filter button?

    09/18/2013 at 6:57 am #269437
    Marie Mushing
    Participant

    hmmm. now that you mention it, I think I was.. I did have one person register yesterday though that their application did not come through..
    I logged out and did it again for them and it was fine so not sure what was going on there.. thanks so much for all your help. :-)

    09/18/2013 at 10:11 am #269445
    Steven Zahm
    Keymaster

    @ Marie

    You should click the filter button after selecting your filters otherwise the setting is not applied or saved.

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 15 total)
1 2

You cannot reply to this support topic. Please open your own support topic.