Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
- This topic has 4 replies, 3 voices, and was last updated 6 years, 11 months ago by Steven Zahm.
04/26/2016 at 3:35 pm #374268DerekGuest
the add details buttons no longer do anything so no one can add any listings to directory.
Any ideas how to fix??
Everythings up to date with plugins & wordpress, and there have been no recent changes.
Same with all other blogs I am using connections plugins on.04/27/2016 at 6:59 am #374286DerekGuest
Got buttons back working. It was a conflict with Yahoo! Weather Forecasts plugin.
Only problem I have with the form now is the Biography section visual editor doesnt work.
Any ideas ?04/27/2016 at 12:24 pm #374349Steven ZahmKeymaster
The issue is that Form is out of date. Version, 1.0.2 is installed. To be compatible with newer versions of WordPress, you’ll need to update Form to get the visual editor back (WordPress made a breaking change to the visual editor back in 3.9).
I see your support license is expired. You can renew this to to get the update by logging into your purchase history and clicking the Licenses tab. Once there, you can choose to renew the Extension Pro Pack in order to get access to the lastest versions.
Hope that helps! Let me know.05/01/2016 at 8:02 am #374849Derek PrydeParticipant
So I have to pay again to make plugin, which I already paid for work ?05/02/2016 at 11:34 am #374942Steven ZahmKeymaster
Like most commercial plugins for WordPress support and updates are sold with an annual support license. When you buy, you receive support and updates for a year (some like Envato only give you 6 months unless you pay more). Renewing the support and update license is optional but you do lose access to the updates. This is a very common business model of commercial WP plugins. When the support license expires, the extensions and templates for Connections will continue to work just fine unless there is a breaking change. In this particular case, WP made a breaking change that I had no control over. The only thing I can do is release an update, which I did and which was free to everyone with an active support license. Those with expired support license have to new it the support license (at a discount). Really, this is pretty close to software sales has always worked. For example, you bought software X version 1 for Windows XP. You upgraded to Windows 10 but version 1 of software X is not compatible but version 2 is, you have to pay the upgrade to version 2. The analogy is not perfectly a 1-to-1 but its pretty close.
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