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This topic is: not resolved

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • 11/27/2014 at 9:17 am #311010
    John Sheahan
    Participant

    Hi Steven

    Just following up on this thread as discussed https://wordpress.org/support/topic/issues-after-update-4?replies=19#post-6272072

    cheers
    John

    11/27/2014 at 9:27 am #311013
    Steven Zahm
    Keymaster

    @ John

    Really what I need to track this down for you is a temp WP admin account and FTP access. This is what I’m not permitted to ask for on the wp.org forums. Basically I have to use trial and error inserting debug code trying to figure out at which point in the code that is failing. I’m still leaning towards memory or a function I’m using in PHP that may not be completely compatible with the version of PHP installed on your site. Not sure it would be the latter because logos work … which mean the image processing code does work for you just fine.

    You can send me the login details via the contact link at the bottom of the page. Make sure to paste a link to this thread so I can relate the two.

    11/27/2014 at 10:43 am #311016
    Steven Zahm
    Keymaster

    @ John

    I still need the FTP access … I have at least narrowed the issue. It seems only the one crop mode is working on your web hosts server which just happens to be the default for the logo. The photo has a different crop mode default.

    11/27/2014 at 11:24 am #311018
    Steven Zahm
    Keymaster

    @ John

    Ok, I tracked it down! It seems you webhost has Imagick installed and available for use in PHP, which is good. It is faster and more efficient than the GD library that is more commonly used. The bad part is that it must be an old version which did not support a specific function, setImageOpacity(), that I was using. I just added a check to see if the function exists before using trying to use it. In version 8.1.6, I’ll have some additional check for this.

    Any way you’re good to go.

    If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!
    https://wordpress.org/support/view/plugin-reviews/connections

    11/27/2014 at 11:31 am #311020
    John Sheahan
    Participant

    Excellent support again steve thanks!

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