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This topic is: resolved

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 06/28/2016 at 3:45 pm #380833
    eseone
    Participant

    I got a notice saying my license key was expiring. So I paid it. Then about two weeks later, I got another notice saying my license key was expiring. I guess I didn’t pay enough attention since it was the SAME license key that I just paid for. So I’ve paid twice. Which is no big deal. I’m just wondering why I got the second email after I’d already paid.

    06/28/2016 at 4:54 pm #380836
    Steven Zahm
    Keymaster

    re: eseone

    Hmmm… I have no idea why an email went out after you renewed. Do you still have both so I can research and track down why? If you do can send them back to me?

    07/14/2016 at 10:12 am #382799
    Steven Zahm
    Keymaster

    @ eseone

    I’ve been looking into this… both emails you forward back to me are for the same license key but they are different reminders. You’ll get four of these:

    • One month before expiration
    • One week before expiration
    • One day before expiration
    • One week after expiration

    The two emails you forwarded back to me are:

    • One week before expiration on 5/23
    • One day before expiration on 6/16

    From what I can tell you never received any emails after you did the first renewal on 6/16 (the second renewal was on 6/27).

    Did you perhaps still have both of these in your inbox? Or is there a third email you received after 6/16 that you did not forward back to me for investigation?

    07/29/2016 at 8:27 am #384716
    Steven Zahm
    Keymaster

    Marking resolved due to inactivity.

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Viewing 4 posts - 1 through 4 (of 4 total)

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